Computer Support Supervisor

Computer Support Supervisor

Employer

Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400

Salary/Grade

$49,221

Benefits

yes

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, November 10, 2021
Closes: Monday, November 29, 2021

Target Start Date

Monday, January 3, 2022

Expected Work Hours

8am-5pm M-F

Employment Type

Full time

Minimum Qualifications

Knowledge of:
 

 

Operational characteristics of computers and their operating systems.

 

Proper and safe use of computer equipment and software.

 

Subject matter related to applications software utilized in computer labs.

 

Principles, practices, and laboratory techniques related to laboratory subject matter.

 

Principles of supervision including employee training.

 

Practices of basic record keeping.

 

Research techniques and methods of report preparation.

Ability to:
 

 

 

Configure, customize application software and troubleshoot problems for computer labs and user support. 

 

Correctly and efficiently set up laboratory equipment, materials and supplies as needed.

 

Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned laboratories.

 

Demonstrate correct laboratory methods, practices, techniques, and safety precautions.

 

Assist in performing routine maintenance and repairs on assigned equipment.

 

Interpret and apply policies, procedures, rules and regulations.

 

Establish and maintain effective working relationships with those contacted in the course of work.

 

Communicate clearly and concisely, both orally and in writing.

 

Experience and Training Guidelines
 

 

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

 

Experience:

 

Three years of increasingly responsible experience working with computers and application software related to assigned area of responsibility.  One year of supervisory experience.

 

Training:

 

An Associate’s degree from an accredited College in Computer Technology, Computer Science, Information Systems, or related field, or equivalent.

 

Position Description

Receives general supervision from Management Information Services (MIS) Support Manager.

 

Exercises direct, technical and functional supervision over Computer Support Technicians I and II. 

 

Exercises technical supervision over academic computer labs and user support services area. 

 

Essential Duties- Duties may include, but are not limited to, the following:
 

 

Develop, plan and implement computer lab changes/modifications; supervise routine maintenance and repairs on computer and peripheral equipment.

 

Train and supervise Computer Support Technicians in lab operations and user support services area.

 

Assist with configuring computer labs, monitoring security and customizing applications software and routines.

 

Assist in preparing College instructional labs and user support services area budget preparation.

 

Maintain contact with vendors, as required, for planning and maintenance activities of the College instructional labs and user support area. 

 

Assist with managing and maintaining all computer software and licensing inventories of the College instructional labs and user support service areas. 

 

Coordinate the technical operation of all academic labs and user support services area to help ensure compatibility.

 

Maintain instructional lab and user support services area hardware and applications software usage records.

 

Coordinate the maintenance of hardware and supply inventories for all College computing needs.

 

Provide technical data and advice to faculty, department chair, and deans on computer equipment, labs, software applications and budget development.

 

Provide guidance to Computer Support Technicians in preparation of hardware, software and supplies as needed to support academic requirements.

 

Attend workshops, conferences, and meetings related to assigned area of responsibility.

 

Perform related duties as assigned.

 

Physical Requirements:

 

Frequently required to stand, bend, stoop, kneel, crawl, and walk.

 

Occasionally required to climb stairs.

 

Must occasionally lift and/or move up to 30 pounds.

 

Required to use hands to finger, handle, or feel object, tools, or controls, and reach with hands and arms.

 

Hear audible equipment indicators and verbal communications in the environment.

 

Must see with sufficient close vision, distance vision, color vision, peripheral vision, and depth perception; and focus adjustment to differentiate light/color intensity and evaluate perceivable changes in the environment.

Job Post Contact

FTCC-Human Resources
910-678-7342