Computer Support Technician II

Computer Support Technician II


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400





Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, November 3, 2021
Closes: Monday, November 29, 2021

Target Start Date

Monday, January 3, 2022

Expected Work Hours

8am-5pm M-F

Employment Type

Full time

Minimum Qualifications

Experience and Training Guidelines


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:




One year of experience troubleshooting computers, peripherals, and software applications required. Demonstrated technical expertise in support of operating systems required. Ability to work under pressure on multiple tasks, completing them accurately and in a timely manner. 




An Associate degree from an accredited College in computer technology, computer science, information technology or network communications technology; or equivalent.

Position Description

Assist end-users in the proper use of computer hardware, software and peripheral equipment within the established standards and guidelines.


Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.


Install computer hardware and software; link peripheral equipment and test configuration. 


Analyze research and provide solutions to faculty and staff requests for information technology needs. 


Troubleshoot hardware and software problems as they relate to data communications, computers, printers and peripherals utilizing diagnostic software and logical troubleshooting procedures.


Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.


Perform major computer repairs as they relate to operating system platforms, hardware installation and upgrades.


Perform routine inspections and preventative maintenance of computer hardware.


Download software patches and other appropriate hardware from the Internet, test and install as necessary.


Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.


Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.


Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).


Maintain inventory of computer hardware, software, and supplies.


Compile and prepare job-related reports and documentation, as required.


Write basic computer code and report generation programs, as required.


Test and evaluate new computer hardware and software for campus use.


Attend workshops, conferences and meetings related to assigned area(s) of responsibilities.


Provide training to end-users in the proper operation of computer equipment and applications.


Frequently required to stand, bend, stoop, kneel, crawl, and walk.


Occasionally required to climb stairs.


Must occasionally lift and/or move up to 30 pounds.


Required to use hands to finger, handle, or feel object, tools, or controls, and reach with hands and arms…


Hear Audible equipment indicators and verbal communications in the environment.


Must see with sufficient close vision, distance vision, color vision, peripheral vision, and depth perception; and focus adjustment to differentiate light/color intensity and evaluation perceivable changes in the environment.


Perform related duties as assigned. 

Job Post Contact

FTCC-Human Resources