Computer Support Technician II
Employer
Salary/Grade
Benefits
Job Category
- Technical/Paraprofessional
Application Period
Closes: Tuesday, April 30, 2024
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.
One year of experience troubleshooting computers, peripherals, and software applications required.
Demonstrated technical expertise in support of operating systems required.
Preferred Qualifications
An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.
One year of experience troubleshooting computers, peripherals, and software applications required.
Demonstrated technical expertise in support of operating systems required.
Position Description
Duties may include, but are not limited to, the following:
- Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
- Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
- Install computer hardware and software; link peripheral equipment and test configuration.
- Analyze research and provide solutions to faculty and staff requests for information technology needs.
- Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
- Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
- Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
- Perform routine inspections and preventative maintenance of computer hardware.
- Download software patches and other appropriate hardware from the internet, test, and install as necessary.
- Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
- Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
- Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
- Maintain inventory of computer hardware, software, and supplies.
- Compile and prepare job-related reports and documentation, as required.
- Write basic computer code and report generation programs, as required
- Test and evaluate new computer hardware and software for campus use.
- Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
- Provide training to end-users in the proper operation of computer equipment and applications.
- Perform related duties as assigned.
How to Apply
Job Post Contact
Gail Davis
910-678-8378