Duties may include, but are not limited to, the following:

• Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
• Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
• Install computer hardware and software; link peripheral equipment and test configuration.
• Analyze research and provide solutions to faculty and staff requests for information technology needs.
• Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
• Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
• Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
• Perform routine inspections and preventative maintenance of computer hardware.
• Download software patches and other appropriate hardware from the internet, test, and install as necessary.
• Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
• Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
• Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
• Maintain inventory of computer hardware, software, and supplies.
• Compile and prepare job-related reports and documentation, as required.
• Write basic computer code and report generation programs, as required
• Test and evaluate new computer hardware and software for campus use.
• Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
• Provide training to end-users in the proper operation of computer equipment and applications.
• Perform related duties as assigned.