Computer Support Technician II

Computer Support Technician II

Employer

Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400

Salary/Grade

Minimum starting salary $50,160.00 annually

Benefits

Yes

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, February 2, 2024
Closes: Sunday, March 31, 2024

Target Start Date

Monday, April 1, 2024

Expected Work Hours

8am-5pm M-F

Employment Type

Full-time

Minimum Qualifications

An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.

One year of experience troubleshooting computers, peripherals, and software applications required.

Demonstrated technical expertise in support of operating systems required.

Preferred Qualifications

An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.

One year of experience troubleshooting computers, peripherals, and software applications required.

Demonstrated technical expertise in support of operating systems required.

Position Description

Duties may include, but are not limited to, the following:

  • Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
  • Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
  • Install computer hardware and software; link peripheral equipment and test configuration.
  • Analyze research and provide solutions to faculty and staff requests for information technology needs.
  • Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
  • Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
  • Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
  • Perform routine inspections and preventative maintenance of computer hardware.
  • Download software patches and other appropriate hardware from the internet, test, and install as necessary.
  • Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
  • Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
  • Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
  • Maintain inventory of computer hardware, software, and supplies.
  • Compile and prepare job-related reports and documentation, as required.
  • Write basic computer code and report generation programs, as required
  • Test and evaluate new computer hardware and software for campus use.
  • Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
  • Provide training to end-users in the proper operation of computer equipment and applications.
  • Perform related duties as assigned.

Job Post Contact

Gail Davis
910-678-8378