QUALIFICATIONS:

Knowledge of:

• Business expectations and decorum
• Desktop operating systems and various computer software programs and their applications
• Office procedures, methods, and components and parts used in computer equipment
• English usage, spelling, grammar, and punctuation
• Methods, materials, and equipment used in the installation, maintenance, testing, and repair of computers and peripheral equipment in a networked environment
• Troubleshooting PC and peripheral equipment in a networked environment
• Loading, configuration, and troubleshooting of PC applications and operating systems
• A variety of computer software programs, programming languages, and operating systems
• Best security practices used to ensure and maintain PC and network services integrity
• Principals of computer networking
• Principles and procedures of record keeping
• Basic arithmetic
• Basic Cyber security and risk mitigation techniques
• Basic understanding of antivirus and antimalware software

Ability To:

• Install, test, maintain, and repair computers and related peripheral equipment.
• Provide technical computer and media support for classroom and lab environments.
• Configure and troubleshoot software problems as required.
• Prepare and maintain work records.
• Handle multiple tasks simultaneously and prioritize according to priority.
• Learn new skills quickly and with minimal direction.
• Understand and follow oral and written instructions.
• Be able to work independently as well as part of a team in the absence of supervision.
• Communicate respectfully in a professional and effective manner both verbally and in written form

• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

QUALIFICATIONS:EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
 
Minimum Education/Training:

• An Associate degree minimum with major course work in computer programming, network technology, engineering technology, database management or a related field.

Minimum Experience:

• Two or more years of experience in the installation, maintenance, and repair of computer and related peripheral equipment in a networked environment.
• Experience with computers and printers within a networking environment.

Licenses: 

• Valid NC driver’s license
• Driving record that is within the parameters set by the college