Closes: Monday, November 18, 2019
Target Start Date
Expected Work Hours
An Associate degree from an accredited college with course work in general education, customer service, or closely related field; or equivalent with two years of increasingly responsible academic and career advising. Communication skills, both oral and written are necessary. Must have expert proficiency in Microsoft Office (Access, Excel, PowerPoint, and Word).
Ability to effectively apply basic principles and practices of organization and management.
Working knowledge of college policies and procedures regarding admission standards and educational program requirements.
Gain cooperation through discussion and consensus-building processes.
Communicate effectively, both orally and in written form.
Interpret and apply College policies, procedures, rules and regulations.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively work in a fast-paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.
Participate in the development, planning, implementation of goals and objectives related to Assessment and Retention, various campus graduation ceremonies, and other campus events.
Assist in the marketing of the Assessment Retention efforts; provide input on marketing materials and literature for distribution to potential students; make presentations to schools, organizations, and other contacts.
Coordinate special projects as assigned such as Open Houses, First Time, First Generation student activities, etc.
Provide input on program budget needs to include part-time salaries, supplies, equipment, travel, and other costs.
Monitor all expenditures for cost effectiveness and efficiency of program/concentration operations.
Develop, review, and recommend new or modified professional development opportunities for staff and faculty concerning issues of advising, retention, and graduation.
Assist with the identification and recruitment of potential staff; participate in interview selection committees; provide initial orientation and training to new hires, especially part-time staff new to the College.
Assist with the scheduling and staffing for all new staff including monitoring their progress for effectiveness and efficiency of operations.
Provide written input on the evaluation of staff and part-time personnel assigned within the department, as deemed appropriate by the Dean of Enrollment Management and Associate Vice President of Student Services.
Coordinate and assist in the maintenance and security of equipment, furniture, and supplies as appropriate.
Submit a Personal and Professional Development Plan on an annual basis and ensure staff assigned to the program/concentration also provides a well-thought out plan.
Maintain program compliance activities within SACSCOC criterion on a daily basis.
Participate in student advisement and registration processes.
Make appropriate recommendations on student graduation readiness, including initiating requests for course substitutions, as appropriate.
Resolve complaints or problems among faculty, staff, and students within the program/concentration area and advise of potential escalation of problems, as appropriate.
Assist with the ongoing operations of the Veterans Office, Military Division, Admissions and Testing, Financial Aid, Registrar’s Office, Disability Support Services, High School Connections, and Student Activities Office as needed.
Perform related duties as assigned for the department as a part of the administrative responsibilities for administrative staff and/or other operational support employees.
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