Announcement Summary

Fayetteville Technical Community College is searching for a candidate to organize and coordinate the activities of the High School Connections program and provide highly responsible academic and administrative support to the Dean of Enrollment Management. To be successful in this position, this individual must possess the ability to effectively work in a fast-paced environment, handle multiple tasks, resolve student issues, and work well with others in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.

Duties

Duties may include, but are not limited to, the following:

Research, develop, coordinate, and implement “best practice” programs and procedures consistent with the goals and objectives of the High School Connections program.

Maintain awareness of and interpret N.C. statutes, DPI policies, NCCCS policies, Cumberland County High School policies, and Fayetteville Technical Community College policies and develop program compliance measures as appropriate.

Assist in marketing the High School Connections program; provide input on marketing materials and literature for distribution to potential students; make presentations to schools, organizations, and other contacts.

Actively recruit students for the High School Connections program in accordance with the enrollment management plan set forth by The College.

Coordinate with appropriate Cumberland County Schools and FTCC personnel to establish course needs and provide resources to meet that need.

Assist the Department/Division Chair and/or Academic Dean with the identification and recruitment of potential faculty and lab technicians to assigned departments; participate in interview selection committees; provide initial orientation and training to new hires, especially adjunct faculty members new to the campus.

Assist the Department/Division Chair and/or Academic Dean with the scheduling and staffing for all classes in the program/concentration area, including monitoring classes for effectiveness and efficiency of operations.

Provide written input to the Department/Division Chair and/or Academic Dean on the evaluation of faculty, staff, and lab technicians assigned within the curriculum department, as deemed appropriate by the Department/Division Chair and/or Academic Dean.

Resolve complaints or problems among faculty, staff, and students within the program/concentration area and advise the Department/Division Chair and/or Appropriate Dean as appropriate.

Verify accuracy and timely submission of 10% rosters and final grade rosters for faculty members assigned to the program/concentration.

Develop and implement an assessment plan designed to monitor and evaluate the continuous improvement of High School Connections’ activities.

Organize and implement student advisement, orientation, and registration activities.

Assist with the organization and implementation of quarterly Open Houses.

Participate and maintain memberships with local and state advisory boards, panels, and committees that may have impact on the successful implementation of High School Connections programs.

Provide input to the Dean of Enrollment on program budget needs to include staffing patterns, salaries, supplies, equipment, travel, and other costs.

Provide exceptional and responsible customer service to both internal and external customers.

Perform other duties as assigned.