Cape Fear Community College
411 North Front Street
Wilmington, NC 28401
Phone: 910-362-7000

Job Location

Wilmington - Downtown Campus 


3,632 Monthly


Full-Time Benefits - see How to Apply Section for further information

Job Category

  • Professional

Application Period

Opens: Wednesday, April 27, 2022
Closes: Thursday, June 16, 2022

Target Start Date

Monday, May 2, 2022

Expected Work Hours

40 hour work week

Employment Type

Full-Time Staff

Minimum Qualifications


Knowledge of:

  • College policies and procedures regarding admission standards and educational program requirements
  • The concepts of adult learning
  • General educational requirements, and academic grade and unit equivalents
  • Purpose and function of community colleges
  • Transfer requirements and procedures of regional four year educational institutions
  • Principles and procedures of educational and career advising
  • Business letter writing and basic report preparation
  • Principles and procedures of record keeping
  • Modern office procedures, methods and computer equipment
  • English usage, spelling, grammar and punctuation

Ability To:

  • Advise students regarding course work needs to meet academic program requirements
  • Establish a rapport with students and create an atmosphere conducive to counseling
  • Interpret and apply the policies and procedures of the college
  • Refer students to appropriate college staff for additional counseling, program advising, testing and related matters
  • Evaluate test scores and previous education and training
  • Establish and maintain cooperative working relationships with those contacted in the course of work
  • Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
  • Communicate clearly and respectfully, both verbally and in writing
  • Maintain effective audio-visual discrimination and perception needed for:
    1. Making observations
    2. Reading and writing
    3. Communicating with others
    4. Operating assigned equipment
    5. Handling varied tasks simultaneously
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
    1. Standing or sitting for extended periods of time
    2. Operating assigned equipment
    3. Handling varied tasks simultaneously 
    4. Bending, stooping, climbing, or lifting up to 50 pounds
  • Maintain mental capacity, which allow the capability of:
    1. Making sound decisions
    2. Responding to questions
    3. Demonstrating intellectual capabilities

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:

  • Master’s degree in Counseling/Counselor Education with at least one (1) year of postsecondary student counseling/academic advising experience or at least two (2) years of responsible high school student counseling/academic advising experience



  • Master’s degree in a Human Service field with at least two (2) years of postsecondary student counseling/academic advising experience.

Minimum Experience:

  • See Education/Training Requirement


Preferred Qualifications

Preferred Education/Training, Experience, Skills:

  • At least one (1) year of postsecondary counseling/advising experience
  • Community College counseling experience is strongly preferred


Position Description

To perform a variety of duties that involve providing information and support to students in an effort to increase retention.  Duties include academic, and personal counseling; sharing information about program requirements, admissions requirements, course and program requirements and related matters; offer workshops and community resource collaboration to promote holistic wellness.

  • Receives general supervision from the Lead Counselor
  • May exercise functional and technical supervision over Counseling Administrative Assistant

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions: 
Perform the following functions while monitoring and assisting students on assigned caseload: 
Academic Support

  • Provide academic support in an educational setting for a variety of concerns and make appropriate campus referrals as needed.
  • Provide information and assistance to continuing and prospective students regarding the policies and procedures of the college, including admissions, academic and graduation requirements; assist students in interpreting the college catalog
  • Manage a large caseload of students with regular communication using AVISO Retention Software
  • Provide students with general course requirements, prerequisite information and transfer requirements; review transfer credits with students; refer students to appropriate staff for specific program information
  • Assist students in setting academic and career goals.
  • Discuss program options for students who are considering a major change. 
  • Assist students with withdrawal from classes; make referrals to on campus and community resources as needed to address concerns that result in withdrawal from a class or classes
  • Assist students who are classified as being on Academic Warning; develop strategies for success
  •  Assist students with academic concerns to increase retention
  • Assist students transferring to various colleges and universities; refer students to resource materials to obtain information about colleges; contact educational institutions to receive current admissions information; work with college Career and Technical academic areas to increase transferability of programs to other colleges


  • Serve as a liaison between students and faculty to clarify issues and problems; recommend corrective action as necessary to resolve complaints
  • Implement student success and retention strategies to ensure student success.
  • Coordinate and participate in special counseling activities

Counseling Support

  • Provide counseling support in an educational setting for a variety of concerns (i.e.:  mental health, domestic violence, depression, anxiety, grief, Title IX, wellness, etc.) make appropriate community referrals as needed.

(The college’s counseling model is based on assessing and making community referrals as appropriate for the student need)

  •  Assist students with personal concerns to increase retention
  •  Offer workshop and community resource collaborations to promote holistic wellness.

Other Important Functions:

  • Participate in the outreach activities of the college by community relationships (YWCA New Choices Program, Step-Up Wilmington, YES Program, etc.) 
  • Assist with student registration as assigned
  • Ability to work flexible hours.
  • Perform other related duties and responsibilities as assigned

How to Apply


Cape Fear Community College offers a competitive benefit package to include affordable insurance, retirement, and many optional benefits to choose from. Our benefits aim to serve the needs of our full-time employees through comprehensive health, wellness, and retirement benefits. Visit our Benefits page for more information. 

Brief Overview: 

  • State Health Plan 
  • Dental & Vision Insurance 
  • Additional Supplemental Insurances 
  • Disability Plan 
  • NC Retirement Plan (TSERS) 
  • Leave (Vacation, Sick, FMLA, Civil and Military, and Voluntary Shared) 
  • Paid Holidays 
  • Credit for eligible Prior State Service 
  • Supplemental Retirement Plan 
  • Employee Assistance Program 
  • Longevity pay 



Submit an Application through the Cape Fear Community College Careers page, along with a current resume, explanatory cover letter, and unofficial/official transcript documentation. This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.


Job Post Contact

Anne W. Smith
Director of Human Resources
Cape Fear Community College
411 N. Front Street, Wilmington, NC 28401
Phone: 910-362-7028