Department Chair, Human Services

Department Chair, Human Services


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Greenville, NC


Commensurate with Experience


State of NC FT Benefits

Job Category

  • Instructional (Faculty)

Application Period

Opens: Tuesday, February 6, 2018
Closes: Wednesday, February 28, 2018

Target Start Date

Wednesday, February 28, 2018

Expected Work Hours

40 hours, M-F

Reports to

Dean of Public Services & Fine Arts

Employment Type

Full-Time Position

Minimum Qualifications

Master's degree in psychology, social work, recreational therapy, marriage and family, or rehabilitation counseling and three to five years of teaching, clinical, and administrative experience; or any equivalent combination of education and experience which provides the required skills, knowledge, and abilities.

Physical Requirements:   Must be physically able to operate a variety of types of office and audio-visual equipment including computers, copier, calculator, audio-visual equipment, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move objects.  Physical demands are in excess of sedentary work;  position requires walking, standing, stooping, reaching, crouching, fingering, etc. for extended periods of time.  Must be able to lift and/or carry weights of approximately twenty pounds.

Data Conception:   Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication:   Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes the giving of instructions to students and subordinates.  Includes the receiving of information and instructions from supervisor.

Language Ability:   Requires the ability to read a variety of documents, reports, and various books such as various manuals, PCC handbook and catalog, various texts, PCC FACT book, etc.  Requires the ability to prepare various documents and reports such as lesson plans, grade/evaluation reports, attendance report, end-of quarter reports, book orders, budgets, long-range plans, etc., using the proper format, punctuation, spelling and grammar.  Requires the ability to communicate with co-workers, supervisor, subordinates, other PCC personnel, etc. with poise, voice control, and confidence.  Requires the ability to be conversant in the theory, principles, and methods of effective and persuasive speaking, voice and diction, phonetics, and discussion and debate.

Intelligence:   Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts.  Requires the ability to apply rational systems such as education (teaching), human services technology, counseling, etc., in order to solve problems and deal with a variety of concrete variables.

Verbal Aptitude:   Requires the ability to record and deliver information and to follow verbal and written instructions.  Must be able to instruct others via effective verbal communication.

Numerical Aptitude:   Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages and decimals; and determine time and weight.

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.

Motor Coordination:   Requires the ability to coordinate hands and eyes in utilizing automated office and audio-visual equipment, etc. 

Manual Dexterity:   Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.

Color Discrimination:   Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament:   Requires the ability to deal with people beyond receiving instructions.   Must be adaptable to performing under moderate stress when confronted with an emergency.

Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Preferred Qualifications

See minimum qualifications

Position Description

Under limited supervision, performs highly responsible supervisory management and administrative functions for the Human Services in the Department Public Services & Fine Arts Division of Pitt Community College.  Instructs students in various human services classes and interacts with and assists students in various areas.  Reports to the Dean of Public Services & Fine Arts.

Performs various administrative duties in support of the Human Services Department including scheduling classes and assigning classrooms, evaluating and assigning teacher loads, approving course outlines, maintaining files, planning and implementing the budget, evaluating and making recommendations for teaching materials and equipment, maintaining inventory of supplies and equipment, ordering books, evaluating and adopting texts, conducting Program Review, making curriculum revisions, developing new courses, evaluating teaching methods and techniques and recommending changes as appropriate, designing and implementing a marketing plan for the Department, ensuring compliance with all standards and accreditation requirements, conducting long-range planning, completing and/or approving all appropriate reports, etc.

Oversees and directs instructors and staff personnel in the Department. Includes supervision of Human Services, Substance Abuse, Gerontology, and Recreational Therapy Assistant (RTA) programs. Performs such supervisory duties as instructing; assigning, reviewing, and planning work of others; maintaining standards; solving problems; coordinating activities; solving problems; acting on employee problems; selecting new employees; and recommending disciplinary actions.

Instructs students in various human services classes.  Duties include preparing lesson plans, course syllabi, handouts, tests, etc.; gathering resources for class; coordinating field trips; conducting critiques; grading assignments; etc.  Prepares various reports related to classes including end of semester reports, grade reports, rolls, etc. 

Performs various student-related duties including recruiting students, advising students, assisting students with class registration, counseling with students, recommending placement tests, referring students for tutors and services, assisting with job placement, etc.  Completes various administrative processes such as withdrawals, registration, drop/add, letters of recommendation, graduation forms, and credit by examination.

Develops relationships with various community agencies for mutual benefit. Coordinates and maintains active Human Services Advisory Board and Recreational Therapy Assistant Advisory Board.

Remains active in professional organizations and activities.  Keeps abreast of newest research in the human services technology by reading professional journals and attending seminars, conferences, meetings, etc.

Serves on various campus committees, organizations, etc. 

Maintains good working relationships with all departments on campus.

Responds to phone communication, providing information and answering inquiries as appropriate.

Receives, reviews, processes, maintains variety of documents and reports such as requisitions, annual objectives, book orders, applications, resumes, professional development reports, budget reports, numerous schedules and forms, memos, and general letters of correspondence.

Operates, utilizes, and maintains various types of equipment and supplies including computers, copier, audio-visual equipment, fax machine, and general office and teaching supplies, etc.

Assists with special projects as required.  Performs other duties as required.

Knowledge of Job:  Has considerable knowledge of the practices, procedures, rules and regulations of the Division and the College as they pertain to the position.  Has comprehensive knowledge of the Human Services Technology Department and has the ability to coordinate all activities of the Department.  Has comprehensive knowledge of accounting and bookkeeping practices and procedures as they relate to the position; is able to prepare and administer the budget.  Has knowledge of general office operations, functions, and procedures as they relate to the position.  Has the ability to compile, organize, prepare, and maintain an assortment of records, reports, and related information.  Has the ability to use abstract thinking in curriculum planning, course planning, etc.  Has excellent human relations skills; is able to advise students and handle student and staff problems effectively.  Has the ability to communicate with various individuals and groups such as students, staff, peers, other PCC personnel, etc.  Has the knowledge and skills required to effectively instruct students in various areas of human services technology.  Has the ability to apply principles of influence systems.  Has excellent knowledge of and skills in teaching methods and procedures as they relate to the particular goals of the Department.  Is able to use independent judgment in routine as well as non-routine situations such as student/instructor problems, the budgeting process, classroom management, etc.  Has comprehensive knowledge of the terminology utilized within the Department.  Has the ability to understand the educational and psychological aspects of job.  Has the ability to comprehend, interpret, and apply regulations, procedures, and office operations.  Is able to read, understand and complete written requests and work assignments in a timely fashion.  Knows how to estimate time, materials and supplies required to complete various routine activities.  Is able to promote efficient completion of duties.  Has good organizational and management skills.  Has the ability to operate office machines and various types of audio-visual equipment in the performance of duties.  Has the ability to work under stressful conditions related to making important last-minute decisions, heavy workloads, meeting deadlines, dealing with disrespectful and potentially volatile students, etc.  Has the ability to conduct short-range planning as well as long-range planning of up to five years.  Has the ability to make sound, educated decisions in a variety of areas on a constant basis.

Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.   Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co‑workers and the general public.

Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."

Dependability:  Assumes responsibility for doing assigned work and for meeting deadlines.  Completes assigned work on or before deadlines in accordance with directives, College policy, standards and

prescribed procedures.  Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance:  Attends work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time‑off requests.

Initiative and Enthusiasm:  Maintains an enthusiastic, self‑reliant and self‑starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives.  Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc.  Offers suggestions and

recommendations to encourage and improve cooperation between all staff persons and departments within the College. 

Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and  College  benefit.  Contributes to maintaining high morale among all College employees.   Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to  maintain good will toward  the College and to project a good image.  Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.  Emphasizes the importance of maintaining a positive image within the College.  Interacts  effectively  with higher management, professionals and the general public.

Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time‑management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.  Attends

meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules.  Maintains a calendar for meetings, deadlines and events.

Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College  and various regulatory agencies.  Sees that the standards are not violated.  Maintains a clean and orderly workplace.

Planning:  Plans, directs and uses information effectively in order to enhance activities and production of the department.  Knows and understands the expectations of the College regarding the activities of the department and works to see that these expectations are met.  Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the College.  Within the constraints of College policy, formulates the appropriate strategy and tactics for achieving departmental and College

objectives.  Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and the College.

Organizing:  Organizes own work and that of subordinate staff well.  Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all College and department matters affecting them and/or of concern to them.

Staffing:  Works with the Personnel Department to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and College.  Personally directs the development and training of department personnel in order to  ensure that  they are properly inducted, oriented and trained.

Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.  Provides adequate feed‑back to staff so that they know whether their  performance levels are satisfactory.  Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary.  Exercises enthusiasm in influencing and guiding others toward the achievement of College goals and objectives.

Controlling:  Provides a work environment which is orderly and controlled.  Coordinates, audits, and controls manpower and financial resources efficiently and effectively.  Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively.  Has a clear and comprehensive understanding of College standards, methods and procedures.  

Delegating:  Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.  Has confidence in staff to meet new or additional expectations.

Decision Making:   Uses discretion and judgment in developing and implementing courses of action affecting the department.  When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.

Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of department and College.  Employs imagination and creativity in the application of duties and responsibilities.  Is not adverse to change.

Human Relations:  Strives to develop and maintain good rapport with all staff members.  Listens to and considers their suggestions and complaints and responds appropriately.  Maintains the respect and loyalty of staff.

Policy Implementation:  Has a clear and comprehensive understanding of College policies regarding the department and College  function.  Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.

Policy Formulation:  Keeps abreast of changes in operating philosophies and policies of the College and continually reviews department policies in order to ensure that any changes in College philosophy or practice are appropriately incorporated.  Also understands the relationship between operating policies and practices and department morale and performance.  Works to see that established policies enhance same.

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