Desktop Support Technician

Desktop Support Technician

Employer

South Piedmont Community College
680 US 74
Polkton, NC 28135
Phone: 704-272-5300

Job Location

Located primarily in Union County and will be expected to provide occasional desktop support in Anson County

Salary/Grade

Commensurate with education and experience

Benefits

Full-Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, December 15, 2022
Closes: Friday, March 31, 2023

Target Start Date

Saturday, April 1, 2023

Expected Work Hours

40 hours per week

Reports to

Associate Vice President of Information Technology Services/Chief Information Officer

Employment Type

Full-Time

Minimum Qualifications

· Associates degree in a computer related field

· Proficiency in Windows 10 operating system to include installation, configuration, diagnosis and problem resolution

· Proficiency in PC hardware support to include installation, configuration, diagnosis and problem resolution

· Proficiency in installation and configuration of printers

· Ability to lift up to 50 pounds and climb and work on ladders up to 10 feet tall

· Note: The successful candidate must provide proof of valid driver’s license.

Preferred Qualifications

· One or more years of computer support or related experience

· IT support technician certifications

· Proficiency in all MS Office products
· Proficiency in Apple iOS to include installation, configuration, diagnosis and problem resolution

· Knowledge of MS Server 2012 and higher

· Previous experience with supporting A/V equipment

· Previous experience with Microsoft SCCM

· Working knowledge of Active Directory, DNS, DHCP

· Working knowledge of computer networks

· Working knowledge of VMware or Hyper-V

· A customer-oriented attitude and desire to help others succeed

· Demonstrated effective oral and written communication skills

· Personal and professional integrity which communicates a sense of mission, leadership, and ability to self-start

· Committed to providing quality customer service

· A demonstrated positive and proactive approach in identifying problems, creating innovative solutions and managing projects

Position Description

Job Description

The Desktop Support Technician (DST) is a full-time position located primarily in Union County and will be expected to provide occasional desktop support in Anson County. Under the direction of the Associate Vice President of Information Technology Services/Chief Information Officer, the DST supports computer users at all SPCC locations including academic labs, learning resources centers, and libraries.

Job Duties

The DST’s responsibilities fall into three distinct categories: computer systems maintenance, end user support, and resource management tasks. Specifically, under the supervision of the Associate Vice President of Information Technology Services/Chief Information Officer, the DST will:

· Maintain computer systems and provide audio/visual support:

o Install and maintain microcomputer systems

o Diagnose, troubleshoot, and repair computer hardware

o Diagnose and repair standard software malfunctions

o Perform preventative maintenance on computers

o Install and maintain approved printers and other computer peripherals

o Connect college-owned computers to the college network

o Troubleshoot and correct network access problems

o Add computers to the Active Directory domain

o Troubleshoot audio/visual systems

o Maintain audio/visual systems

· Support end users:

o Assist users with hardware and software questions

o Provide ITS support as needed for events on and off campus

o Provide simple instructions to users about changes in the hardware and/or software

· Manage technology resources:

o Maintain an inventory of technology resources

o Maintain work areas, tools, and software in an orderly manner

o Maintain a log of computer installations, upgrades, and repairs

The Desktop Support Technician will also complete other duties as assigned by the Associate Vice President of Information Technology Services/Chief Information Officer.

How to Apply

Apply online at https://jobs.spcc.edu/postings/2623. Position is open until filled. 

Job Post Contact

South Piedmont Community College

Human Resources

PO Box 126

Polkton, NC 28135

Email: employment@spcc.edu