Digital Learning Specialist
Employer
Job Location
Craven Community College
800 College Court
New Bern, NC 28562
Salary/Grade
Benefits
Job Category
- Professional
Application Period
Closes: Wednesday, February 8, 2023
Target Start Date
Expected Work Hours
Reports to
Employment Type
Minimum Qualifications
Associates degree from a regionally accredited institution of higher learning OR three years equivalent related customer support work experience.
Preferred Qualifications
Experience with a Learning Management System, preferably Moodle and other technology systems.
Experience with Colleague.
Experience within the North Carolina Community College System.
Position Description
Digital Learning Specialist
SALARY:$35,000.00 - $40,000.00 Annually
DIVISION:Instruction
DEPARTMENT:Teaching and Learning
OPENING DATE:01/18/23
CLOSING DATE:02/08/23 05:00 PM
OCCUPATIONAL SUMMARY:
The Digital Learning Specialist provides administrative support to the Director of the Center for Teaching and Learning & eLearning and technical support to faculty and staff related to distance learning. This position supports faculty and staff with our learning management system, digital content and instructional technology tools. The Digital Learning Specialist resolves basic technical problems, escalates unresolved queries, and follows up with faculty or staff via phone, videoconference, email, ticketing system, or in-person to ensure high functionality of learning technologies.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Coordinates and oversees CTL and eLearning departmental budgets, ensuring that GL codes are sufficiently funded, transferring funds as necessary
- Manages, develops, and monitors financial budgets for programs including HOTT 1, CORD and CAIR; ensures program budgets are properly funded and works collaboratively with the Director to ensure a balanced budget
- Generates contract stipends for employees or contracted employees on an as needed basis
- Provides general administrative support including preparation and maintenance of distance learning files, passwords, records and software licenses, travel forms, purchase requisitions, etc.
- Sends updated course and program templates to the VLC each semester
- Uploads files to the 24/7 Blackboard Help Desk weekly
- Performs Moodle upgrades and maintenance activities each semester including updating site managers to course categories
- Follows-up and updates any technical issues that are not resolved (Helpdesk tickets), determines the best solution based on the issue and details provided by users, and/or directs unresolved issues to the next level of support personnel
- Supports digital instructional technology tools; serves as an instructional resource
- Maintains department web pages through Craven Compass and Panther Portal
- Supports faculty and staff with digital accessibility and our college ADA plan
- Works collaboratively with other support services personnel to continuously improve work flow and communication
- Participates in appropriate committees and task forces as assigned
- Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals
MINIMUM QUALIFICATIONS:
Associates degree from a regionally accredited institution of higher learning OR three years equivalent related customer support work experience.
Preferred:
Experience with a Learning Management System, preferably Moodle and other technology systems.
Experience with Colleague.
Experience within the North Carolina Community College System.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge
- Knowledge of computer assisted learning models
- Knowledge of learning management systems such as Moodle/Blackboard
- Knowledge of College policies and procedures related to distance education
- Knowledge of customer service principles
Skills
- Advanced computer skills and technical proficiency in Microsoft Office applications
- Effective verbal, listening and written communication skills
- Attention to detail and high level of accuracy
- Effective planning, coordination and organizational skills to meet work deadlines
Abilities
- Ability to record, compile, analyze and summarize data
- Provide high-quality internal and external customer service
- Analyze technical issues to develop solutions
- Work independently with minimal supervision
- Establish and maintain effective working relationships with those contacted in the course of work
- Handle confidential information with absolute discretion
- Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels
APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/3877029/digital-learning-specialist
800 College Court
New Bern, NC 28562
252-638-7335
Position #2023-00002
DIGITAL LEARNING SPECIALIST
MM
How to Apply
APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/3877029/digital-learning-specialist