Director of Career Services & Workforce Development

Director of Career Services & Workforce Development


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC 


$54,062.00 - $67,578.00 Annually


State of NC Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Thursday, December 16, 2021
Closes: Monday, January 31, 2022

Target Start Date

Monday, March 1, 2021

Expected Work Hours


Reports to

Assistant Vice President of Support Support

Employment Type

Full-Time Position

Minimum Qualifications

Bachelor's Degree in business or related field and three to five years of experience in advance manufacturing and/or business and industry training, some of which must have been in a supervisory capacity; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.  Experience in working with HRD and familiarity of WIOA programs. 


Physical Requirements:   Must be physically able to operate a computer and PLC's.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Position involves mostly sedentary work, but may require walking or standing for brief periods of time.  
Data Conception:   Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication:   Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from the Dean of Continuing Education.
Language Ability:   Requires the ability to read a variety of documents, reports, and books such as various manuals, curriculum guides, etc.  Requires the ability to prepare documents and reports with the proper format, punctuation, spelling and grammar, etc.  Must be proficient in written communications and editing skills.  Has the ability to speak with poise, voice control and confidence.  Must be able to make effective oral presentations.
Intelligence:   Has the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.  Is able to deal with several abstract and concrete variables.  Has the ability to apply principles of rational systems such as manufacturing engineering, industrial technology, public relations, etc., in order to solve practical problems and deal with a variety of concrete variables.

Verbal Aptitude:   Requires the ability to record and deliver information and to follow verbal and written instructions.
Numerical Aptitude:   Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; utilize decimals; figure percentages; apply algebraic, geometric, and trigonometric functions; utilize descriptive statistics; etc.
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.
Motor Coordination:   Requires the ability to coordinate hands and eyes in using automated office and other equipment.

Manual Dexterity:   Requires the ability to handle a variety of items, office equipment, computer, calculator, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.
Color Discrimination:   Requires the ability to differentiate colors and shades of color.
Interpersonal Temperament:   Has the ability to deal with people beyond receiving instructions.  The worker needs to relate to people in situations involving more than receiving instructions.  Must be adaptable to performing under moderate stress when confronted with an emergency.
Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Preferred Qualifications

Knowledge of Job:  Has considerable knowledge of the practices, procedures, rules and regulations of the College as they apply to duties of the position.  Has the ability to assess business and industry needs for training programs, and is able to use abstract thinking in formulating plans and policies for training programs to meet those needs.  Has good knowledge of record-keeping practices and procedures of the College as they pertain to the Division.  Has knowledge of general office operations, functions, and procedures.  Has the ability to use influence systems in instructing subordinates and in teaching specialty courses as needed.  Has the ability to create systems, design procedures, and implement ideas.  Is able to use independent judgment in numerous routine and non-routine situations.  Is able to communicate effectively with others both in person and over the telephone in a clear and effective manner.  Has the knowledge and intelligence required to communicate with all levels of staff, faculty, students, business and industry managers, County leaders, media reps, and the public in the performance of the job; possesses good listening skills.  Is able to motivate others through persuasive communication.  Has the ability to compile, organize, prepare, and maintain an assortment of records, reports, and related information.  Has the ability to utilize accounting methods in preparing and implementing the budget.  Has the ability to plan, organize, and direct the application of regulations, procedures, and office operations.  Knows how to estimate time, materials and supplies required to complete various routine activities.  Is able to promote efficient completion of duties by self and subordinates.  Has good organizational, supervisory, and human relations skills.  Has the ability to deal with emergency situations that may arise.  Has the ability to operate a variety of office equipment and machines in completing tasks.  Is able to complete mathematical calculations quickly and accurately.  Is able to work under stressful conditions related to a management position. Is able to make sound, educated decisions. 
Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.  Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.  Maintains 
high quality communication and interaction with all College departments and divisions, co-workers and the public.
Quantity of Work:  Performs described "Specific Duties and Responsibilities" and related assignments efficiently and effectively in order to produce quantity of work which consistently meets standards and expectations of the College.
Dependability:  Assumes responsibility for completing assigned work.   Completes assigned work within deadlines in accordance with directives, College policy, standards and prescribed procedures.  Remains accountable to assigned responsibilities in the technical, human and conceptual areas.

Attendance:  Attends and remains at work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm:  Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment:  Exercises analytical judgment in areas of responsibility.  Identifies problems or situations as they occur and specifies decision objectives.  Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice where appropriate and researches problems, situations and alternatives before exercising judgment.
Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc.  Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.

Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and College benefit.  Contributes to maintaining high morale among all College employees.  Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public so as to maintain good will toward the College and to project a good College image.  Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College. Emphasizes the importance of maintaining a positive image within the College.  Interacts effectively with higher management, Vice President, other College professionals and the public.
Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time-management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules.  
Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated.  Maintains a clean and orderly workplace.  
Planning:  Plans, directs and uses information effectively in order to enhance activities and production of the department.  Knows and understands the expectations of the College regarding the activities of the department and works to see that these expectations are met.  Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the College.  Within the constraints of College policy, formulates the appropriate strategy and tactics for achieving departmental and College objectives.  Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and the College.
Organizing:  Organizes own work and that of subordinate staff well.  Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all College and department matters affecting them and/or of concern to them.
Staffing:  Works with the Personnel Department to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and College.  Personally directs the development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.
Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.  Provides adequate feed?back to staff so that they know whether their performance levels are satisfactory.  Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary.  Exercises enthusiasm in influencing and guiding others toward the achievement of College goals and objectives.
Controlling:  Provides a work environment which is orderly and controlled.  Coordinates, audits, and controls manpower and financial resources efficiently and effectively.  Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively.  Has a clear and comprehensive understanding of College standards, methods and procedures.   
Delegating:  Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.  Has confidence in staff to meet new or additional expectations.
Decision Making:   Uses discretion and judgment in developing and implementing courses of action affecting the department.  When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.

Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of department and College.  Employs imagination and creativity in the application of duties and responsibilities.  Is not adverse to change.
Human Relations:  Strives to develop and maintain good rapport with all staff members.  Listens to and considers their suggestions and complaints and responds appropriately.  Maintains the respect and loyalty of staff.
Policy Implementation:  Has a clear and comprehensive understanding of College policies regarding the department and College  function.  Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.
Policy Formulation:  Keeps abreast of changes in operating philosophies and policies of the College and continually reviews department policies in order to ensure that any changes in College philosophy or practice are appropriately incorporated.  Also understands the relationship between operating policies and practices and department morale and performance.  Works to see that established policies enhance same.


Position Description

Under limited supervision, is responsible for developing and providing training to selected skilled and semi-skilled persons within the business and industrial sector.  Oversee Customized Training Program (CTP), Human Resources Development (HRD), National Career Readiness Certificate (NCRC), Apprenticeship, Food and Nutrition Services Employment & Training (FNS E&T), Early Alert Intervention (AVISO) Program, and Career Services.  Reports to the Assistant Vice President of Student Support.

Assesses area-wide training needs through personal contact with business and industry leaders, mail surveys, and professional organizations.  Locates, modifies, and develops course documents for training courses to meet specific industry needs.  Conducts comprehensive needs analyses for individual businesses and industries.  Recruits, interviews, and contracts with instructors to provide needed instruction for such courses.  Promotes and markets training programs as required.  Conducts cooperative evaluations of skills training activities with participating businesses and industries.
Oversees and supervises instructors, secretary, and other personnel.  Performs such supervisory duties as instructing; assigning, reviewing, and planning work of others; maintaining standards; coordinating activities; selecting and hiring new employees; and approving discharges and salary increases for part-time instructors.
Oversees and supervises operations of the NCRC program, ensuring test and lab access to all qualified students; work collaterally with multiple stakeholders, i.e., Pitt County School System, Early College, business and industry partners, etc., to deliver testing necessary for the workforce community.
Oversees and supervises operations of HRD to skill-up and train the general population, incumbent workers, at-risk communities, justice-involved population, and offer target training through specialized programing.
Oversees and supervises operations of Apprenticeship, FNS E&T, and Early Alert Intervention (AVISO) to ensure staff meet target goals, interface effectively with all stakeholders, complete required reports, implement proper budget protocol, and attend meetings and sponsor activities necessary for the advancement of each program.
Oversees and supervises operations of Career Services staff, to ensure students, alumni, businesses and industries  are effectively serviced utilizing all available tools, systems, and programs needed to prepare and connect students to job/careers and strengthen the workforce community.  
Collects and maintains specific data for records and for historical documents.  Prepares and submits appropriate reports including demographic reports, end of course reports, annual reports, annual plans, etc.
Establishes and administers budget requirements.  Prepares and submits proposals, budgetary and programmatic reports and documents including goals and objectives
Participates in business and industry-related organizations.
Serves on assigned institutional committees.
Attends workshops, seminars, and other professional development activities.
Communicates and interfaces with various individuals and groups including PCC staff, Chamber of Commerce staff, management personnel from business and industry, County leaders, media reps, etc. 
Operates a computer for managing program files and programs PLC's for instructional purposes.  
Performs other related duties as required.

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