Director of End User Support

Director of End User Support


Rowan-Cabarrus Community College
1333 Jake Alexander Boulevard South
Salisbury, NC 28146
Phone: 704-216-7222

Job Location

North Campus, Salisbury, NC


starting at $62,988.68



Job Category

  • Executive/Administrative/Managerial

Application Period

Opens: Monday, April 1, 2024
Closes: Wednesday, May 1, 2024

Target Start Date

Monday, May 6, 2024

Expected Work Hours

Directors within Information Services at Rowan-Cabarrus Community College typically adhere to standard business hours from 8:00 am to 5:00 pm, Monday through Friday.

Employment Type


Minimum Qualifications

  • Associate degree in information technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT support roles, with at least 2 years in a supervisory or managerial capacity.
  • Strong knowledge of helpdesk operations, ticketing systems, and IT service management (ITSM) frameworks such as ITIL.

Preferred Qualifications

  • Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Director) are desirable.

Position Description

Rowan-Cabarrus Community College is looking for a Director of End User Support. This position is responsible for overseeing the efficient operation of the IT Helpdesk and supervising the IT technicians. This position plays a crucial role in providing technical support to faculty, staff, and students within the college community. The Director ensures the delivery of high-quality customer service and technical assistance, contributing to the seamless functioning of technology resources across the institution.

The Director of End User Support plays a pivotal role in ensuring the smooth functioning of technology resources and enhancing the overall user experience at Rowan-Cabarrus Community College. This position offers an exciting opportunity for a dynamic IT leader to contribute to the success of a vibrant educational institution.

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