Director of End User Support
Employer
Job Location
North Campus, Salisbury, NC
Salary/Grade
Benefits
Job Category
- Executive/Administrative/Managerial
Application Period
Closes: Wednesday, May 1, 2024
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
- Associate degree in information technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support roles, with at least 2 years in a supervisory or managerial capacity.
- Strong knowledge of helpdesk operations, ticketing systems, and IT service management (ITSM) frameworks such as ITIL.
Preferred Qualifications
- Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Director) are desirable.
Position Description
Rowan-Cabarrus Community College is looking for a Director of End User Support. This position is responsible for overseeing the efficient operation of the IT Helpdesk and supervising the IT technicians. This position plays a crucial role in providing technical support to faculty, staff, and students within the college community. The Director ensures the delivery of high-quality customer service and technical assistance, contributing to the seamless functioning of technology resources across the institution.
The Director of End User Support plays a pivotal role in ensuring the smooth functioning of technology resources and enhancing the overall user experience at Rowan-Cabarrus Community College. This position offers an exciting opportunity for a dynamic IT leader to contribute to the success of a vibrant educational institution.
How to Apply
Click on the direct link below to apply:
https://rcccjobs.com/postings/20802
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