This position is primarily responsible for the management of the financial aid appeals process, dependency override process, and supervision of the support staff at South Campus.

 Responsibilities and Duties (*Essential Functions):

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Provides supervision and leadership to financial aid support staff at the South Campus

*Maintains an ongoing understanding of the federal regulations regarding verification and general financial aid processes

*Assures accurate financial aid information and resources is provided to students and parents by training financial aid support staff

*Ensures division and department customer service standards are maintained

*Manages the financial aid satisfactory academic progress appeals processes and develops academic plans for students that are placed on financial aid probation

*Determines students’ eligibility for various financial aid programs by evaluating their application and documentation

*Counsels current and potential students, parents, and college personnel regarding available sources of financial aid and eligibility requirements

*Serves as liaison to other WTCC offices in matters relating to the Financial Aid Office 
 
Works as part of the Financial Aid Office team to deliver high-quality customer service

Informs, advises, and assists students with financial aid applications, documents, programs, and procedures

Performs verification on student files that are selected by the U.S. Department of Education and/or Wake Technical Community College and makes corrections to student’s financial aid application when applicable

Generates and sends correspondence to students regarding the status of their financial aid application process and any identifying conflicting information

Conducts financial aid informational presentations at meetings, workshops, and events

Attends training events to learn and stay current regarding policies, procedures, and requirements for Financial Aid programs

Monitors the Financial Aid e-mail, phone log, Contact Form, QLess, etc. to ensure questions and concerns are answered in a professional and timely manner

Assists with evening schedule rotation of the Financial Aid Office staff to provide financial aid services to the evening student population

Completes an annual applied benchmark project on an individual or group basis