PRIMARY PURPOSE OF POSITION

Position is responsible for leadership and coordination of the information technology (IT) services of the College and has primary responsibility for short-term and long-term planning, design, and implementation of IT related services. Serves as a member of the President’s Administrative Council. Perform work in accordance with the stated vision, mission statement, and core values of Haywood Community College.

ESSENTIAL JOB DUTIES

Leadership and Administration

• Provides direction, supervision, guidance and leadership on all functions within the information technology department 
• Participates in the employment, evaluation, and development of all IT employees
• Coordinates and oversees long-range planning activities for the technology infrastructure of the College
• Provides project management for technology deployment or implementations and is responsible for assuring the maximum availability and reliability of the college’s technical networks with the resources available
• Works collaboratively with other departments to identify end-user needs and to efficiently implement technical solutions and upgrades
• Maintains and develops standards for desktop computing, user support services and training and keeps applicable College policies and procedures up to date 
• Evaluates and recommends vendor contracts in accordance with policy and procedure for hardware, software and technology related services as needed
• Prepare and maintain fiscal, personnel, audit, and administrative reports; ensure that reports are completed in a correct and timely manner
• Prepare and oversee the IT department budget
• Lead by example those qualities demonstrating professionalism and competence with high ethical standards
• Participate in College and community activities and events
• Guide the planning and goal setting process for Information Technology; establish and fulfill objectives in line with the College mission and goals
• Actively communicate technology-related information to the campus community including but not limited upcoming enhancements, IT training opportunities, security threats, service disruptions and/or planned upgrades, etc.
• Attend Board of Trustee meetings and offer IT updates as requested 
• Represent the interests and issues of Information Technology to the President, Vice-President, the Executive Team, the Administrative Council, and the general College community; position Information Technology to be responsive to and supportive of College administrators, faculty, and students

 Information Technology

• Ensure that the information technology operating systems, software, equipment, and technical support services enhance student learning, administrative functions, and student development services for students, staff, and faculty
• Develops information security and network security guidelines and maintains oversight for ongoing monitoring. Keeps up to date with possible risks, ensuring that all available safeguards are recommended and in place
• Work with IT staff to ensure that the College web-site is developed in collaboration with the Director of Marketing and that it encourages user access to and use of College information, services, and instruction
• Involve faculty, students, and staff in defining technology standards of operation and excellence
• Maintain the vitality of the College Technology Plan and the College Business Continuity Plan 
• Ensure that the College maintains compliance with the technology parameters set by the North Carolina Community College System and the Southern Association of Colleges and Schools Commission on Colleges
• May drive college owned vehicles.

Server Administration

• Manage, maintain, and integrate the identity access management and single sign-on systems  
• Install and administer VMware virtual server and Horizon VDI environments.
• Ongoing maintenance, and support for virtualized servers and clients, and hypervisor hosts and their hardware    
• Manage backup and recovery technologies including installation, administration, and regular testing of backups.

Work with IT staff to: 

• Provide backup and recovery support for all systems; provide system administration services; and perform upgrades, regular patching, and security hardening
• Perform ongoing maintenance to operating systems, servers, and technology that supports the college, including patching, security hardening, best practices review, and maintenance deemed necessary by manufacturers of the product or application. 
• Install and administer Microsoft Applications, Products, and Services (SharePoint, Exchange, SQL, etc.)
• Install and administer end-user device management tools such as System Center and Intune   
• Install and administer on-premises storage resources, servers, load balancers, and other data center-related hardware
• Provide operating system administration, maintenance services, and first-level software support and implementation of Windows, Linux, and Unix servers
• Other duties may be assigned as deemed appropriate and/or necessary by the Vice-President of Student Services
• Serve on appropriate committees and teams as assigned, assist with reaccreditation process.