Analyzes user support statistics, annual technology evaluations, and other data to implement appropriate measures and ensures delivery of quality client services.

Maintains multi-site network operations, data centers, and network closets; configures and installs client and server network software for upgrading and maintaining network for short- and long-term needs.

Ensures the management of security for the physical networks for the College.

Directs the planning and performance of network and system availability including overseeing network architecture to provide redundant system in key areas, routine backups, and archival of files stored on the network to assist in recovery efforts across a multi-server environment including IP address schemes, DNS, DHCP, etc.

Directs the evaluation of various hardware, software, infrastructure, equipment needs, and service resources to identify strengths, weaknesses and potential benefits fit for the college.

Maintains inventory and records of physical computing assets including, but not limited to student work stations, and other equipment and components.

Oversees the planning, installation, testing and maintenance of its endpoint equipment/products; organizes and executes ITS end point equipment deployment.

Directs networking and personal computer operations through the combinations of directing the college staff, technical know-how or contracted technical assistance.

Provides leadership in networking and personal computer technology to assist the College in achieving the goals identified in its strategic plan; Meets with users to determine quality of service of technology implementation and makes necessary adjustments to accommodate their needs.

Develops and manages individualized training plans for all assigned department personnel.

Communicates with other departments to report and resolve software, hardware and operation problems.

Establishes and documents general schedules and priorities for system maintenance, updates, and other routine processes.

Develops and implements policies and procedures related to information systems hardware and software acquisitions, programming standards, communications, and other support projects.

Participates in construction planning and supervises technology related areas of new construction and renovation projects; communicates with vendors, clients, management, and technology staff.

Develops IT asset management processes, plans, monitors and records software license and/or hardware assets to ensure compliance with vendor contracts.  Provides vision in development of procurement strategies to optimize technology spending across the organization develops and implements procedures for tracking IT assets.

Develops and maintains documentation including but not limited to service level agreements, white papers for applications/services, schematics and user guides.