Director, Infrastructure and Operations (Re-advertised)

Director, Infrastructure and Operations (Re-advertised)


Guilford Technical Community College
601 East Main Street
Jamestown, NC 27282
Phone: 336-334-4822


Commensurate with Experience



Job Category

  • Executive/Administrative/Managerial

Application Period

Opens: Friday, November 20, 2020
Closes: Thursday, December 31, 2020

Target Start Date

Friday, November 20, 2020

Expected Work Hours


Employment Type


Minimum Qualifications

Education Required

• Bachelor’s degree in computer science, information systems, business administration or related field from a regionally accredited post-secondary institution.

Experience Required

• Minimum of seven years Information Technology experience

• Minimum of five years supporting network hardware, servers and desktop virtualization

• Minimum of four years as a Senior Systems Administrator

• Experienced in leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O’s target operating model

• Experience of developing governance practices to track and measure the quality of services, and maintain service improvement plans

Preferred Qualifications

Education Preferred

• Master’s degree in Information Systems from a regionally accredited post-secondary institution strongly preferred.

Current Industry certifications:
• VMWare certifications preferred
• MCSE, MCP, Network+, INET+ preferred
• CompTIA Server+, Cloud+
• ITIL Fundamentals

Experience Preferred

• Seven years in leading senior and/or supervisory role

• Experience in higher educational environment

• Experience with Ellucian Colleague ERP server management

• Experience with Ellucian Colleague ERP system administration strongly preferred

• Experience with Ellucian products, WebAdvisor, Student Self Service, E-Commerce, Colleague Portal, and Colleague Studio.

• Windows server OS, Mac OS, Linux OS

Position Description

The Director of Infrastructure and Operations (I&O) is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise. The Director of I&O brings current knowledge and future vision for transforming the I&O function including its strategy, service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. As a key member of the senior IT leadership team, this role contributes to the development and execution of the enterprise wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.

S/he monitors and ensures compliance with the ITS security programs to educate the staff on security best practices. S/he reviews current performance indicators to assist in the management of ITS projects, tasks and staff to maximize resource use and minimize business risk. S/he also researches and provides recommendations on technology requirements for the college. The Director of I&O assists in developing procedures for IT activities in the department and ensures that these procedures are followed to create stability within the department and the college.
S/he develops the daily work assignments for the systems administrators, providing technical guidance in design, engineering and problem solving. S/he develops the review and planning of infrastructure hardware and softeware upgrades. The position manages tier II support for end-users as well as a resource for other divisions within ITS.

How to Apply

For the complete job description and to apply online, go to

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