POSITION

Director, Service Programs

POSITION DESCRIPTION

The Director of Service Programs is responsible for overseeing the program areas of Emergency Medical Services/Emergency Medical Technician (EMS/EMT), Firefighting, Law Enforcement and Department of Public Safety (DPS) training programs.  The Director will ensure that community needs are met in all these areas and that College resources are managed effectively in providing all required training in the service program areas.  Additionally, this position coordinates other programs as directed by the Dean of Workforce Development.

MINIMUM QUALIFICATIONS

• Bachelor’s degree, preferably in a field related to one or more of the continuing education areas coordinated from a regionally accredited institution of higher learning
• Two (2) years of supervisory experience and experience in developing, coordinating and marketing instructional courses/programs or delivering instructional courses/programs

SALARY/BENEFITS

• Hiring range from $49,000 - $53,000
• Benefits include paid holidays, annual and sick leave, medical insurance, and participation in the N.C. State Retirement System.

APPLICATION PROCEDURE

YOU MUST APPLY THROUGH THE JOBCENTER

https://www.easyhrweb.com/JC_Craven/joblistings/Description.aspx?Parameter=JobListings&PositionID=687

Federal Law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us if you require a reasonable accommodation to apply for this position with Craven Community College.

APPLY ONLINE at www.cravencc.edu , select “Employment” at the bottom of the web page (under About Us). That will take you to the Human Resources main page. Click on the links for “Employment Opportunities”, "Job Center".

Applicants must submit all required documents requested in the online application process to be considered. Before a candidate is hired, a pre-employment criminal background investigation and employer/professional reference check will be conducted.

DEADLINE TO APPLY

November 8, 2019

EMPLOYMENT DATE

As soon as practical

Craven Community College does not discriminate on the basis of race, creed, national or ethnic origin, gender, religion, disability, age, veteran status, or citizenship status.

Craven Community College is an Equal Opportunity Educational Institution.

JOB DESCRIPTION

Job Title:  Director, Service Programs

Department:  Workforce Development

Reports to:  Dean, Workforce Development

Supervisory Responsibility:  Supervision of two or more direct reports

Employment Status:  ☒ Full-time ☐ Part-time ☐ Temporary           FLSA Status: ☒ Exempt ☐ Non-Exempt

Pay Scale Level:  77

Revised: October 18, 2019

OCCUPATIONAL SUMMARY

The Director of Service Programs is responsible for overseeing the program areas of Emergency Medical Services/Emergency Medical Technician (EMS/EMT), Firefighting, Law Enforcement and Department of Public Safety (DPS) training programs.  The Director will ensure that community needs are met in all of these areas and that College resources are managed effectively in providing all required training in the service program areas.  Additionally, this position coordinates other programs as directed by the Dean of Workforce Development.

ESSENTIAL DUTIES & RESPONSIBILITIES (List the major functional elements of the position. Under each, describe the required duties, tasks and responsibilities of the work assigned.

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
• Selects, supervises, trains, motivates and evaluates a team of employees that supports the mission, goals and objectives of the College
• Oversees all program operations, course outline preparations, contract preparation, registration, orientation, instruction, grading and evaluation of all courses in the area of responsibility
• Recruits, interviews, orients and manages adjuncts for assigned program areas; monitors and evaluates instructor performance
• Ensures that all Public Safety classes are added to the statewide regional calendar on a routine basis
• Ensures that assigned coordinators have the tools and equipment necessary to provide quality training to Craven County public service employees
• Makes required class visits as outlined in the policy for Accountability and Credibility for Workforce Development
• Prepares program reports and monitors budgets for all assigned courses in the program area
• Provides coordination with off-site locations, training experiences, and oversees the placement of instructional staff and students at those sites
• Develops and manages the implementation of local program procedures in training programs
• Submits the annual budget proposal to cover assigned programs
• Coordinates other courses as assigned by the Dean of Workforce Development
• Actively seeks and pursues new courses and opportunities for the Workforce Development Department
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects in support of the College’s mission, core values and goals

List equipment used in job and frequency of use.

• Computer, general office equipment are used frequently during the course of a work day

Special Position Requirements: (Optional section: any travel or related special conditions which apply to the position.)

• May be required to participate in programs, committees, training conferences or other work-related activities outside of routine work hours

Working Conditions: (Describe work environment (i.e., office environment, maintenance & repair shop, classroom, etc.).

• Typical office environment

MINIMUM QUALIFICATIONS

• Bachelor’s degree, preferably in a field related to one or more of the continuing education areas coordinated from a regionally accredited institution of higher learning

• Two (2) years’ of supervisory experience and experience in developing, coordinating and marketing instructional courses/programs or delivering instructional courses/programs

Required knowledge, skills and working abilities:

Knowledge

• Advanced knowledge and understanding of state and federal (Title IV) financial assistance programs, compliance and reporting standards
• Advanced knowledge and understanding of student financial needs, management methods, practices and procedures
• Knowledge of principles and processes for delivering class-leading customer services
• Adult learning theory, concepts and teaching methodology
• Curriculum design and development
• Knowledge of college programs, services and procedures relating to workforce development programs

Skills

• Proficiency in planning, organization, communication, training, supervisory and interpersonal skills
• Manages personnel resources through motivating, training, developing, and directing people as they work
• Attention to detail and high level of accuracy
• Works effectively in a team environment with a customer service focus

Abilities

• Communicates effectively, both verbally and in writing; define problems, collect data, establish facts, and draw valid conclusions
• Present information to internal and external customers, top management, public groups, and/or boards of directors
• Plan, implement and monitor budgets
• Ability to multi-task, organize, prioritize and follow multiple projects and tasks through to completion with an attention to detail
• Maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Demonstrated ability to work effectively with culturally diverse student population, including those with different levels of academic preparation and varying physical and learning abilities and socioeconomic levels

Required license or certification:

• None

PREFERRED QUALIFICATIONS

Preferences: (Optional section: preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)

•  Master’s degree from a regionally accredited institution of higher learning

Note: This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals so classified. Nothing in this job description restricts the College’s right to assign or reassign duties and responsibilities to this job at any time.