Elizabeth City, NC
Closes: Wednesday, September 15, 2021
Target Start Date
Expected Work Hours
- Bachelor's degree from a regionally accredited college or university with major course work in business management, entrepreneurship, or a related field.
- Five years of increasingly responsible experience in small business administration, including two years of administrative and supervisory responsibility.
- Master's degree from an accredited college or university with major course work in business management, entrepreneurship, or a related field.
- Any business counseling experience.
Position Subject to Availability of Budgeted Funds
FLSA: Professional - Exempt
Salary commensurate with education and experience.
The role of the Director, Small Business Center (SBC) is to plan, direct, manage and oversee the activities and operations of the small business center responsible for providing educational training and resources for new, existing and potential small business owners; to coordinate assigned activities with other College departments and outside agencies; and to provide highly responsible and complex administrative support to the Dean of Workforce Development, Public Services and Career Readiness (WDPSCR). The Director, SBC supervises the instructional and co-supervises the Coordinator, Workforce Development and Specialized Training in the WDPSCR division. This position provides service to a seven-county service area, three campus locations, and five local Chambers of Commerce.
The Director, SBC receives supervision from the Dean of Workforce Development, Public Services and Career Readiness.
Examples of Duties:
- Assumes full management responsibility for all SBC services and activities outlined in North Carolina Community College System (NCCCS) guidelines including providing one-on-one counseling to new, existing, or potential small business owners, coordinating workshops and selecting print and non-print resource materials of interest to small businesses; recommends and administers policies and procedures.
- Manages the development and implementation of SBC goals, objectives, policies and priorities for each assigned service area.
- Manages the development and implementation of SBC seminars and programs as well as approval for presenters and negotiation of rates.
- Maintains the secure client management database (Centeric) to ensure counseling records are up to date and training events are set up and verified as required by Small Business Center Network (SBCN) guidelines.
- Compiles client data, training events and provides a small business success story annually to be submitted to the NCCCS office as required by SBCN guidelines.
- Obtains levels of credentialing as required by SBCN with Level I achieved in the first 12 months of employment.
- Establishes, within College policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly.
- Plans, directs and coordinates the work plans of the SBC; develops projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with management staff to identify and resolve problems.
- Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes.
- Selects, trains, motivates and evaluates administrative assistant personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
- Oversees and participates in the development and administration of the SBC budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary.
- Explains, justifies and defends SBC, policies, and activities; negotiates and resolves sensitive and controversial issues.
- Interacts with and maintains contact with Chambers of Commerce, Economic Development Partnerships, NC Department of Commerce, NC Military Business Center, SBC Network, Small Business Technology Development Center, and other in our service area to support, create and implement long-term strategic plans for growth and small business support.
- Represents the SBC to elected officials and outside agencies; coordinates center activities with those of other College departments and outside agencies and organizations.
- Provides staff support to assigned boards and commissions.
- Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of professional development and small business.
- Responds to and resolves difficult and sensitive citizen inquiries and complaints.
- Maintains contact with applicable/appropriate economic developers, boards, commissions, and partnerships.
- Markets services and programs of SBC to individuals, businesses and industries throughout the College's service area.
- Collaborates and provides support services for the business incubators within the service area.
- Makes referrals for service outside of the nature and scope of SBC goals and objectives.
- Maintains active relationships with local Service Corps of Retired Executives (SCORE) chapters.
- Works as an integral member of the Corporate & Continuing Education team.
- Perform related duties and responsibilities as required.