The Director of Student Support supervises and administers several program areas outside the academic classroom that support student persistence and completion by strengthening personal/academic support (“safety nets”) and by fostering opportunities for individuals’ belonging/connection to the College community.   Program areas include, but are not limited to Career Services, Counseling, Disability Services, Selective Admissions for the Health Sciences, Student Life & Engagement, Multicultural Male Success Initiative (MMSI), Single Stop, and TRiO Student Support Services.  The Director of Student Support works collaboratively with other College leaders to create and sustain a culture that promotes student learning, engagement, and belonging.   The position reports to the Vice President of Student Success.

EXAMPLE OF DUTIES:

• Manage and coordinate day-to-day operations of the Student Support department including but not limited to staffing, services, and general assistance to students from point-of-entry to completion at ACC.
• Serve as a source of information for prospective students when they contact the College with questions related to enrollment and registration.
• Provide counseling and coaching to students to increase coping techniques, promote self-advocacy, and manage mental health and personal crisis. 
• Provide liaisons, consultation, and referral services for students to community agencies and mental health professionals, as needed.
• Develop and promote partnerships with community agencies focused on counseling, mental health, and wellness initiatives. 
• Train and supervise the confidential counselors at ACC as a part of the Title IX program. 
• Develop and implement annual passive and in-person programming opportunities for students related to mental health, domestic violence, sexual assault, healthy relationships, alcohol & drugs, hunger & homelessness, and health & wellness.
• Track student data as it relates to the Student Support department including oversight of the SACSCOC goals for the department. 
• Administer the Minority Male Success Initiative (MMSI) grant program at the College.
• Collaborate with Academic Advising to train and support success coaches embedded in each academic division of the College. Coaching includes providing general assistance to students, navigating campus processes and policies, advising support, responding to early alerts, and crisis intervention.
• Arrange new-student CTE advising in selected academic programs, and support advising and registration of students as needed. 
• Assist and guide students who are pursuing financial aid SAP (Satisfactory Academic Progress) appeals.
• Manage the ACC Student Food Pantry on the Graham campus.
• Develop and implement the New Student Orientation each semester in collaboration with the Deans and key college stakeholders.
• Oversee hiring, training, managing and evaluating all Student Support Department staff. 
• Direct supervision of and responsibility for the following support areas:  Career Services, Counseling, Disability Services, Health Sciences Selective Admissions, Single Stop, Student Life & Engagement, TRiO Student Support Services, and the Administrative Assistant to the Success Center.
• Respect student confidentiality, maintain records, collect data and prepare reports. 
• Remain knowledgeable of the newest laws, best practices and technology in student support services.  
• Develop and implement workshops to educate faculty and staff regarding student support services, working with students in distress, and promoting student success.  
• Provide expertise and consulting on topics related to student mental health.
• Assist in setting policy and establishing procedures to ensure compliance with federal regulations. 
• Serve as Chair of the ad-hoc ADA/504 committee.
• Participate in campus wide events and serve on college committees, as needed.