Dispatcher / Administrative Assistant I

Dispatcher / Administrative Assistant I


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Winterville, NC


$28,148.00 - $35,186.00 Annually


FT Benefits

Job Category

  • Clerical

Application Period

Opens: Monday, May 6, 2019
Closes: Wednesday, October 2, 2019

Target Start Date

Friday, November 1, 2019

Expected Work Hours

10:30am to 7:00pm

Reports to

Chief of Public Safety and Campus Police

Employment Type

Full-Time Position

Minimum Qualifications

Associate degree in business administration or secretarial science and one to two years of secretarial experience; or any equivalent combination of education and experience, which provides the required skills, knowledge, and abilities.
Must be able to obtain the certification to operate NCIC computer system and state dispatch certification.

Physical Requirements:  Must be physically able to operate a variety of automated office machines including copier, computer, typewriter, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Position involves mostly sedentary work, which requires sitting most of the time, but may involve walking, standing, or stooping for brief periods of time.  Must be able to lift and/or carry weights of approximately twenty pounds.
Data Conception:  Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication:  Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from supervisor.
Language Ability:  Requires the ability to read a variety of documents and reports.  Requires the ability to prepare and/or types documents and reports such as newsletters, objectives, graphics, and general letters of correspondence, etc., using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, supervisor, other staff members, students, instructors, etc. with poise, voice control, and confidence.
Intelligence:   Has the ability to apply rational systems such as computer operations, secretarial science, human relations, etc., in order to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.
Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.
Motor Coordination:  Requires the ability to coordinate hands and eyes in utilizing automated office equipment.
Manual Dexterity:  Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual AcuityRequires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Preferred Qualifications

See minimum qualifications

Position Description

Under general supervision, performs a variety of dispatching and clerical and secretarial duties in support of the Campus Police Department of Pitt Community College.  Provides assistance to students as needed, maintains filing system for the Public Safety Department, and types various documents and answers the telephone.  This position's work hours will be 10:30 a.m. to 7:00 p.m.  Reports to the Chief of Public Safety and Campus Police.

Answers multi-line telephone for the Public Safety Department and Campus Police office.
Dispatches police officers to on-campus emergencies.
Reviews, edits, types, and files incident and accident reports received from officers; processes traffic citations.
Receives inquiries and complaints from visitors and by phone concerning the Campus Police and Public Safety Departments.
Provides assistance to students concerning parking decals; photo ID cards; temporary parking passes.
Enters a variety of data into the computer system concerning parking decals; type's letters, correspondence, memos, and other documents as requested; makes copies and distributes documents as requested.
Maintains supply of office forms; maintain office supplies and orders them as needed.
Confers with staff, faculty, students, general public, Sheriff's office, and 911; conducts inquiries with Sheriff's Department to identify vehicle owners for purpose of identifying owners of citations.
Maintains lost and found items; produces and maintains found property log.
Produces and maintains return check log; produces requisitions as requested; produces posters, signs and flyers as needed.
Enters criminal data into computer maintained by North Carolina Criminal Information Center.
Maintains files and records of written communications; retrieves data from computer; send faxes; maintains office equipment; organizes, cleans, and maintains office area.
Informs officers and administration of emergency weather alerts.
Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.
Prepares and/or processes various records and reports including reports, records, correspondence, etc.
Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of office equipment such as computer, printer, telephone, calculator, etc.
Uses general office supplies.
Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
Assists in maintaining the campus key system including programming electronic locks and keys.
Picks up mail, supplies, and paid citations.
Prints and distributes weekend class schedule for officers on weekend duty.
Performs other duties as required.