Dispatcher/Adminstrative Assistant

Dispatcher/Adminstrative Assistant


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC


$28,148.00 - $35,186.00 Annually


State of NC Full Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, December 17, 2021
Closes: Sunday, January 16, 2022

Target Start Date

Tuesday, March 1, 2022

Expected Work Hours

10:30AM -7:00PM

Reports to

Chief of Police

Employment Type

Full-Time Position

Minimum Qualifications

Associate degree in business administration or secretarial science and one to two years of secretarial experience; or any equivalent combination of education and experience, which provides the required skills, knowledge, and abilities.
Must be able to obtain the certification to operate NCIC computer system and state dispatch certification.

Preferred Qualifications

Physical Requirements:  Must be physically able to operate a variety of automated office machines including copier, computer, typewriter, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Position involves mostly sedentary work, which requires sitting most of the time, but may involve walking, standing, or stooping for brief periods of time.  Must be able to lift and/or carry weights of approximately twenty pounds.
Data Conception:  Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication:  Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from supervisor.
Language Ability:  Requires the ability to read a variety of documents and reports.  Requires the ability to prepare and/or types documents and reports such as newsletters, objectives, graphics, and general letters of correspondence, etc., using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, supervisor, other staff members, students, instructors, etc. with poise, voice control, and confidence.
Intelligence:   Has the ability to apply rational systems such as computer operations, secretarial science, human relations, etc., in order to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.
Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.
Motor Coordination:  Requires the ability to coordinate hands and eyes in utilizing automated office equipment.
Manual Dexterity:  Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Knowledge of Job:  Has thorough knowledge of the methods, policies, and procedures of the Administrative Services Department as they pertain to the performance of duties of the Administrative Secretary. Has good working knowledge of clerical and secretarial practices and procedures as they apply to the functions of the Department.  Must be proficient in maintaining and activating the emergency notification system when necessary.  Has thorough knowledge of office practices and procedures and the care and use of a variety of office machines and equipment used in dispatching, record keeping, and report preparation. Is able to type at the required corrected rate.  Is able to understand and apply established rules, procedures, and instructions to the maintenance and preparation of incident reports and records. Has working knowledge of laws, rules, policies, and regulations that apply to the functions of the Department. Is able to collect, compile, and assemble information clearly and concisely. Is able to apply commonsense understanding to perform repetitive tasks.  Is able to use independent judgment in routine as well as occasional non-routine situations.  Is able to perform required mathematical calculations quickly and accurately.  Is able to maintain standards of accuracy in all reports. Is able to perform duties without the need for close supervision.  Has the knowledge and ability to counsel and advise students regarding parking on campus. Is able to communicate effectively with various individuals and groups including instructors, students, department chairpersons, Division Directors, other PCC staff, etc.
Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.   Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co?workers and the general public.
Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."
Dependability:  Assumes responsibility for doing assigned work and for meeting deadlines.  Completes assigned work on or before deadlines in accordance with directives, College policy, standards and prescribed procedures.  Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance:  Attends work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time?off requests.
Initiative and Enthusiasm:  Maintains an enthusiastic, self?reliant and self?starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives.  Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc.  Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.  
Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees.   Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the College and to project a good image.  Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.  Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, professionals and the general public. 
Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time?management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.  Attends meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules.  Maintains a calendar for meetings, deadlines and events.
Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated.  Maintains a clean and orderly workplace.  

Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Position Description

Under general supervision, performs a variety of dispatching and clerical and secretarial duties in support of the Campus Police Department of Pitt Community College.  Provides assistance to students as needed, maintains filing system for the Public Safety Department, and types various documents and answers the telephone.  This position’s work hours will be 10:30 a.m. to 7:00 p.m.  Reports to the Chief of Public Safety and Campus Police.

Answers multi-line telephone for the Public Safety Department and Campus Police office.
Dispatches police officers to on-campus emergencies.
Reviews, edits, types, and files incident and accident reports received from officers; processes traffic citations.
Receives inquiries and complaints from visitors and by phone concerning the Campus Police and Public Safety Departments.
Provides assistance to students concerning parking decals; photo ID cards; temporary parking passes.
Enters a variety of data into the computer system concerning parking decals; type’s letters, correspondence, memos, and other documents as requested; makes copies and distributes documents as requested.
Maintains supply of office forms; maintain office supplies and orders them as needed.
Confers with staff, faculty, students, general public, Sheriff’s office, and 911; conducts inquiries with Sheriff’s Department to identify vehicle owners for purpose of identifying owners of citations.
Maintains lost and found items; produces and maintains found property log.
Enters criminal data into computer maintained by North Carolina Criminal Information Center.
Maintains files and records of written communications; retrieves data from computer; send faxes; maintains office equipment; organizes, cleans, and maintains office area.
Informs officers and administration of emergency weather alerts.
Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.
Prepares and/or processes various records and reports including reports, records, correspondence, etc.
Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of office equipment such as computer, printer, telephone, calculator, etc.
Uses general office supplies.
Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
Picks up mail, supplies, and paid citations.
Prints and distributes weekend class schedule for officers on weekend duty.
Performs other duties as required.

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