This position will remain open until filled.

MINIMUM QUALIFICATIONS:

Associate degree from an accredited college or university. Outstanding oral, written, presentation, and customer service skills. Keen attention to detail. Must be able to work independently and within a collaborative team environment. Flexible and able to handle multiple tasks simultaneously. Excellent interpersonal skills and willingness to assist in a variety of situations (Center for Technology and Innovation, DL office, LRC computers, etc.). Comfortable with technology and able to learn the learning management system (Moodle), Gmail, Microsoft 365 and other systems as needed.

PREFERRED QUALIFICATIONS:

Associate degree from an accredited college or university in IT, education, English, or a related field and at least one year of experience in an office environment with demonstrated customer service and/or technical support skills. Teaching and/or training experience highly preferred. Basic understanding of accessibility and assistive tools.

RESPONSIBILITIES:

The DL Coordinator works effectively with the DL Director to provide technical support to individuals utilizing distance learning technologies such as Moodle and email. Such individuals include current and prospective students, faculty, and staff of the College. The coordinator will assist with various projects in support of Roanoke-Chowan’s distance learning strategies:

• Provide excellent customer service (help students and others log into Moodle and Gmail, troubleshoot basic issues) in person or via phone, videoconferencing platform, or email.
• Serve as the backup Moodle and Waves Gmail administrator
• Research new Moodle features and other DL technologies that could assist students and faculty
• Assist with Moodle front page information and updates
• Assist with the creation and maintenance of courses on Moodle sites including importing course content, uploading users, and creating course backups
• Assist with maintenance of the Gmail Waves domain, upload users
• Assist with department visibility around campus and community including events
• Assist with instructional design using Quality Matters standards
• Present Moodle tools and features during workshops both in-person and online
• Assist with the facilitation of Information Highway classes as needed
• Perform other duties as assigned

COMPETENCIES:

A strong work ethic. Ability to work independently and collaborate with a team. Adaptability, initiative, and flexibility. Attention to detail and accuracy. Customer service and interpersonal skills. Enthusiasm for working with internal and external constituents. Excellent time management skills and ability to prioritize work while under pressure. Projects appropriate professional image. Punctual. Speaks clearly, sensitively, and persuasively when interacting with stakeholders. Supports the aims, objectives, goals, and mission of the college.

SALARY:

This is a part-time staff position (20 hours/week) at $17.00 per hour.

SPECIAL NOTES:

Candidates must successfully complete a criminal background investigation. Only those who are interviewed will be notified of the status of the position.

Roanoke-Chowan Community College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following have been designated to handle inquiries regarding the non-discrimination policies: Title IX/Equity and ADA/Section 504 Coordinator, AVP of Student Services, 109 Community College Road, Room 111F, Ahoskie, NC 27910, 252-862-1267. (Employee complaints), Director of Human Resources, Human Resources, 109 Community College Road, Room 105, Ahoskie, NC 27910, 252-862-1302. Any complaints filed against the Title IX/Equity Coordinator or ADA/Section 504 Coordinator shall be handled by the Vice President of Instruction and Student Services, 109 Community College Road, Room 104, Ahoskie, NC 27910, 252-862-1287.