Assist the Distance Learning Specialist in providing support for the operation and maintenance of Southeastern Community College’s learning management system.  Administer exams from Certiport, Pearson-Vue, other out-of-network partners, and Southeastern Community College.  Provides ongoing support for the day-to-day operations of the open computer labs.

Essential Duties:

Learning Management System

• Create and manage user accounts in the learning management system.
• Create and manage courses in the learning management system.
• Navigate through the learning management system site, upload files, import, and export files.
• Create and restore course backups and archives.
• Perform quality assurance checks on activities, resources, or other aspects of courses in the learning management system.
• Assist instructors in creating, copying, maintaining, or making enhancements in their course(s).
• Convert and/or copy content from other formats into the learning management system.
• Create, load, and/or copy test banks/pools from other formats into the learning management system.
• Create, load, and/or copy resources and activities into the learning management system.
• Assist the Distance Learning Specialist in delivering training opportunities to learning management system users.

Proctoring and Testing Center

• Administer exams for third party partners Pearson-Vue, Certiport, other out-of-network partners, and Southeastern Community College.
• Stay current with testing certifications and updates.
• Maintain proctoring center hours of operation.
• Collect fees as needed and submit to business office.
• Maintain supplies (ie pencils, paper, cleaning supplies).
• Address issues in a professional manner and report them to supervisor in a timely manner.
• Maintain testing center’s computer updates and report problems to supervisor as needed.

Open Lab

• Monitor computer usage to ensure users are following lab rules.
• Assist users with basic computer functions and the use of storage media.
• Assist users in logging into their Rams Online and college email accounts, providing instruction on the proper use of accounts.
• Maintain supplies, including printer paper.
• Clean the equipment (computers, monitors, desks, etc.)
• Report problems to the Distance Learning Specialist as needed.

Work Study Students – assist the Distance Learning Specialist in the supervision of  work study students assigned to the department.

Other duties as assigned by supervisor.