Educational Technology Specialist

Educational Technology Specialist


Catawba Valley Community College
2550 Highway 70 SE
Hickory, NC 28602
Phone: 828-327-7000

Job Location

Hickory, NC


$3,596.00 - $3,807.00 Monthly


Full benefits, including medical, supplemental insurance, and vacation

Job Category

  • Professional

Application Period

Opens: Tuesday, February 9, 2021
Closes: Tuesday, February 23, 2021

Target Start Date

Monday, March 1, 2021

Expected Work Hours

Hours vary; typically M-F

Employment Type

Full-time, 12-month

Minimum Qualifications

Bachelor’s degree required in computer science, IT, instructional technology, or a related field, with proven experience in the Information Technology field.


  • 3 years’ working IT, data management, course management or related field 
  • Experience with web-based course management systems (preferably Blackboard).
  • Experience in technical writing and/or editing of documents. 

Other Knowledge, Skills, and Abilities: 

  • Basic understanding of instructional design principles, practices and/or theories. 
  • Excellent oral, written and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms. 
  • Excellent customer service and support oriented-approaches to interaction. 
  • Ability to work effectively and collaboratively in a fast-paced, highly dynamic, team environment. 
  • Teaching and responsiveness to student and institution needs. 
  • Excellent organizational skills; ability to manage and meet deadlines. 
  • Ability to interpret client needs and produce instructional materials. 
  • Proven ability to continually adapt and learn new procedures and tools. 
  • Ability to work independently to diagnose and solve varied problems. 
  • Ability to support the development, testing, and implementation of new systems, including analyzing access, information, and security requirements; 
  • Comprehensive knowledge of current learning and instructional theories and principles applicable to eLearning for traditional and non-traditional students.

Preferred Qualifications

Master’s preferred.

Position Description

Examples of Duties

Create and support robust environments for teaching, learning, and discovery by providing highly responsive services that advance and support network-assisted teaching, research, and outreach.

Provide faculty consultations, training workshops, and other professional development opportunities and resources related to the LMS and educational technologies to promote excellence in online instructional materials.  

Provide technical support to faculty throughout course delivery including how to successfully execute course copies, set-up of rubrics and grade center, and other LMS features as well as all campus supported educational technologies.  

Create instructional videos and written instructions for the campus on procedures relating to the LMS, teaching online, and training.
Develop, organize, and deliver professional development for students, faculty, and staff in technology-based competencies.

Assist with LMS version changes to compare functions and features and anticipate potential functionality and compatibility issues.  

Collaborate with FTE Auditor, student services, and faculty to investigate and resolve grade disputes related to student LMS participation, grade centers, etc.  

Serve as backup for HelpDesk to answer email and telephone requests for assistance with portal/LMS access and issues, network login issues, and other technological issues related to supported technologies.  

Work with the Director of Educational Technology to organize and provide technical training based on the annual professional development plan.
Attend staff meetings, vendor demonstrations, and seminars and workshops as needed for information distribution

Maintain current knowledge/skills in college-selected software.
Support and assist with departmental changes and initiatives as needed.  

Work with Director of Educational Technology to maintain the hosted Blackboard Learn system to support online learning.

Integrate (plan, test and implement) new technologies, including Blackboard Learn updates and third-party products and building blocks to ensure proper functionality.

Work with HelpDesk to serve as an escalation contact for support issues, including interactions with Blackboard Learn and other vendor support services.

Monitor Blackboard system usage and generates reports for institutional assessment and data-driven decision making.

How to Apply

Please visit the posting to apply. 

Job Post Contact

Roger Irvin
Human Resources Director
Catawba Valley Community College
2550 Highway 70 SE
Hickory, NC 28602-8302
Phone:  (828) 327-7000 Ext. 4277
Fax:  (828) 624-5246