This position proctors computer and paper based exams for online, hybrid, and blended faculty members. This position is responsible for daily operations of the eLearning Testing Center. This position will be responsible for supporting remote proctoring. This position is responsible for training part-time proctors. This position servers as a liaison to faculty to assist and support with testing center procedures and processes.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
 
*Documents students entering and exiting proctored setting for testing
 
*Assists with general questions and inquiries from students, faculty and team members
 
*Enforces testing center guidelines and instructor's directives
 
*Monitors students frequently during testing to ensure exam information is not compromised
 
*Troubleshoots online exam issues
 
*Communicates with faculty and staff regarding exam discrepancies and/or testing irregularities
 
*Initiates, organizes, and maintains testing center records, appointment logs, files and electronic data according to testing center procedures
 
*Maintains integrity and confidentiality of exams and relevant tester center files
 
Stages testing facility for prompt and efficient testing
 
Provides on the job training and assistance to peers and other staff members
 
Assists Testing Center Lead Coordinator with specialized jobs (i.e. alternate proctoring services, Disability Support Services extended time testing, other community college proctor requests, etc.), prepares testing center data/resource spreadsheets and statistical reporting
 
Schedule appointments for students who are required to take exams with the aid of a computer
 
Investigates and reports problems with testing center computer and printers
 
Communicate testing center services to faculty and students (i.e. remote proctoring)
   
Completes an annual applied benchmark project on an individual or group basis as required.
 

Qualifications

Knowledge, Skills & Abilities:
 
Demonstrates excellent customer service skills
 
Ability to exhibit strong interpersonal skills
 
Excellent written and verbal communication skills
 
Intermediate skills with MS Office Suite with the ability to create tables, charts and graphs in Excel
 
Proficient in office equipment (scanners, printers, phones) and computer technology
 
Demonstrates good organizational skills and ability to maintain records accurately
 
Ability to critically think and perform normal duties with minimal supervision
 
Ability to work in a high-traffic, fast paced office setting and testing environment
 
Ability to work under pressure and meet deadlines consistently