GENERAL FUNCTION:    

Primary operational responsibility for customer service delivery at the NCWorks Career Center particularly for application and eligibility process with WIOA Title I Adult/Dislocated Worker Applicants. Responsible for assisting customers with eligibility inquiries; determining program eligibility; and managing information and referral processes. This position will assist in facilitating successful participant engagement and learning activities and modeling positive and professional behavior.

ESSENTIAL DUTIES:                                                                                                                                         

•     Provide individualized assessment of work, family and personal development needs and opportunities for   

    Adult and Dislocated Workers

•     Build professional one-on-one working relationships with participants to assist in eliminating challenges

    that are hindrances to obtaining and retaining employment

•     Create application in the NCWorks system for customers who have provided all required documents

    to determine eligibility

•     Determines customer eligibility, provides program orientation, and completes objective assessment and

    initial Individualized employment plan and assigns eligible customers to Career Navigator

•    Collects and Scans documents in NCWorks Online System to ensure all documents for determining

   participant eligibility are correctly uploaded and tagged in the system

•    Communicate with customer regarding their eligibility status and collects missing documents
•    Participate in team initiatives and provide assistance to other staff and management to achieve work goals.     
•    Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals
•    Assist in facilitating workshops on job readiness, resume creation and review, and preparation for

   interviewing

•    Model positive and professional behavior
•    Demonstrate positive interactions with clients, staff and community representatives
•    Other duties as assigned

MINIMUM REQUIREMENTS:

• Bachelor’s Degree; or
• Associate Degree and two years of experience managing data and customer interactions; or
• An appropriate combination of education and/or experience

PREFERRED REQUIREMENTS

• Knowledge of WIOA policies and procedures
• Career coaching experience
• Job Skills instruction experience
• Bilingual in Spanish

OTHER RELEVANT KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to prioritize tasks and document visits and contacts
• Demonstrate telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office applications
• Demonstrated communication, analytical, and interpersonal skills.
• Ability to provide excellent customer service and experience working with the public.
• Working knowledge of MS Office.