Engagement Technician, Biotechnology

Engagement Technician, Biotechnology


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC


Depends upon Qualifications


State of NC Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Friday, July 22, 2022
Closes: Sunday, August 7, 2022

Target Start Date

Thursday, September 1, 2022

Expected Work Hours


Reports to

BioNetwork Senior Director of Engagement

Employment Type

Full-Time Position

Minimum Qualifications

Associates degree required; bachelor's degree preferred. Preference will be given to candidates with a degree in education or experience in life science industry, NC community colleges, and/or K-12 education.

Preferred Qualifications

Physical Requirements: Must be physically able to operate a variety of office and other equipment including computer, calculator, etc. Must be physically able to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Position involves occasional travel and mostly sedentary work, but may require walking or standing for brief periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of directions or instructions to assistants. Instructors and students. Includes the receiving of information and instructions from the Executive Director of BioNetwork and Life Science Initiatives and the Vice President of Academic Affairs at Pitt Community College.
Language Ability: Requires the ability to read and comprehend a variety of documents, reports, and books such as various manuals, College catalog, textbooks, professional publications, etc. Requires the ability to prepare documents and reports with the proper format, punctuation, spelling and grammar, etc. Has the ability to speak with poise, voice control and confidence. Must be able to make effective oral presentations.
Intelligence: Has the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Is able to deal with several abstract and concrete variables. Has the ability to apply principles of rational systems such as business planning marketing, personnel, etc., in order to solve practical problems and deal with a variety of concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information and to follow verbal and written instruction.
Numerical Aptitude: Requires the ability to utilize mathematical formulas: add, subtract, multiply, and divide numbers; utilize decimals; figure percentages: determine time and weight; apply principles of algebra; and utilize descriptive statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes in using automated office equipment or laboratory equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office and other equipment, control knobs, switches, laboratory equipment etc. Must have moderate levels of eye/hand/foot coordination.
Color Discrimination:  Requires the ability to differentiate colors and shades of color.
Interpersonal Temperament: Has the ability to deal with people beyond receiving instructions. The worker needs to relate to people in situations involving more than receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.
Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Knowledge of Job: Has considerable knowledge of the practices, procedures, rules and regulations of the NCCCS and Pitt Community College and the biotechnology and life science industry as they apply to duties of the position. Has thorough understanding of the operations and processes associated with higher education institutions, educational and industry outreach programming, and grant procurement? Is able to use abstract thinking in assessing and evaluating practices and procedures. Has good knowledge of record-keeping practices and procedures as they pertain to the position. Has considerable knowledge of general office operations, functions, and procedures. Has the ability to use influence systems in instructing subordinates, students and the community. Is able to apply principles of conceptual thinking in weighing the merits of problems/disagreements which occur and in analyzing data for long-range planning. Has the ability to create systems, design procedures, and implement ideas. Is able to use independent judgment in numerous routine and non-routine situations. Is able to communicate effectively with others both in person and over the telephone in a clear and pleasant manner. Has the knowledge and intelligence required to communicate with all levels of staff, faculty, students, government agents, administrators, industry leaders and workers, and the public in the performance of the job; possesses good listening skills. Is able to motivate others through persuasive communication. Has the ability to compile, organize, prepare, and maintain an assortment of records, reports, and related information. Has the ability to comprehend, interpret, and apply regulations, procedures, and office operations. Is able to read, understand and complete written requests and work assignments in a timely fashion. Knows how to estimate time, materials and supplies required to complete various routine activities. Is able to promote efficient completion of duties by self and subordinates. Has good organizational, supervisory, and human relations skills. Has the ability to deal with emergency situations that may arise. Has the ability to operate a computer, productivity software, and other office machines in completing tasks. Is able to complete mathematical calculations quickly and accurately. Is knowledgeable in accounting practices and procedures as they relate to budget planning and implementation. Is able to work under stressful conditions related to meeting deadlines, implementing precise budgets, handling legal challenges to non-renewal of contracts, etc. Is able to make sound, educated decisions in a variety of areas on a continuing basis.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.  Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with all stakeholders.
Quantity of Work:  Performs described "Specific Duties and Responsibilities" and related assignments efficiently and effectively in order to produce a quantity of work which consistently meets standards and expectations of the College.
Dependability:  Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, NCCCS, Pitt Community College, and BioNetwork policies. Standards and prescribed procedures. Remains accountable to assigned responsibilities in the technical, human and conceptual areas.
Attendance:  Attends and remains at work regularly and adheres to NCCCS, Pitt Community College, and BioNetwork policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm:  Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches problems, situations and alternatives before exercising judgment.
Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with NCCCS, Pitt Community College, and BioNetwork policies or procedures, etc.  Offers suggestions and recommendation ions to encourage and improve cooperation between all staff persons and departments within the NCCCS, Pitt Community College, and BioNetwork.
Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public so as to maintain good will toward NCCCS, Pitt Community College, and BioNetwork and to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the NCCCS, Pitt Community College, BioNetwork and participating colleges. Emphasizes the importance of maintaining a positive image. Interacts effectively with higher management, the Executive Director, the Vice President, other College professionals, industry, and the public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the College, BioNetwork, and various regulatory agencies. Sees that the standards are not violated.  Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations of BioNetwork and sees that these expectations are met Designs and formulates ways, means, and timing to achieve the goals and objectives of BioNetwork. Within the constraints of College policy, formulates the appropriate strategy and tactics for achieving objectives of BioNetwork. Organizes, arranges and allocates human power, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of BioNetwork and the College.
Organizing: Organizes own work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all BioNetwork and College matters affecting them and/or of concern to them.
Staffing: Works with the Executive Director of BioNetwork and Life Science Initiatives, the Vice President for Academic Affairs, and the PCC Personnel Department to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of BioNetwork, NCCCS, and Pitt Community College. Personally, directs the development and training of personnel in order to ensure that they are properly inducted, oriented and trained.
Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of BioNetwork goals and objectives.
Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits, and controls human power and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of BioNetwork standards, methods and procedures.
Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet BioNetwork goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.
Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of BioNetwork. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers their suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Implementation: Has a clear and comprehensive understanding of NCCCS, Pitt Community College, and BioNetwork policies. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.
Policy Formulation: Keeps abreast of changes in operating philosophies and policies of NCCCS, Pitt Community College, and BioNetwork and continually reviews policies in order to ensure that any changes in philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and employee morale and performance. Works to see that established policies enhance same.

Position Description

The BioNetwork Engagement Technician will report to the BioNetwork Senior Director of Engagement and will work collaboratively to support BioNetwork Engagement Coordinators through maintenance of the BioNetwork Engagement Division calendar, supply purchasing and inventory management, as well as procurement and assessment of key metrics data. The BioNetwork Engagement Technician will coordinate scheduling and provision of engagement activities in conjunction with Engagement Coordinators. This position is part of the North Carolina Community College System (NCCCS) BioNetwork Initiative and has local, regional, and statewide responsibilities.

Essential Job Functions:

  • Develop and maintain BioNetwork engagement calendar and coordinate with calendars of other Engagement staff.
  • Manage applications and initiate communication and scheduling with stakeholders for engagement visits.
  • Use multiple methods of electronic communication and social media (e.g. websites, publications, video conferencing, and other virtual methods) to collaborate internally and externally as appropriate and to enhance the broader public knowledge of BioNetwork.
  • Cultivate and foster productive working relationships with local and regional educational partner sites, including K-12 and community college schools, museums, other outreach organizations, life science industry groups, and economic and workforce development groups.
  • Work with other BioNetwork divisions to ensure the efficiency and promotion of Engagement programs and goals in order to complete BioNetwork mission (ex. Working with eLearning to ensure accuracy of engagement materials on websites.)
  • Coordinate with Pitt Community College divisions to ensure proper operations for the Engagement Team (e.g. facilities, shipping and receiving, IT, etc.)
  • Manage and gather post-visit data and metrics to create semi-annual and annual metric reports for Engagement’s Senior Director and BioNetwork’s Executive Director.
  • Assist in the preparations of event activity supplies/materials for Engagement Coordinators (e.g. preparing and aliquoting solutions or assembling individual kits for mailing.) Prior experience is not required as long as the applicant is willing to learn required skills and procedures.
  • Maintain monthly D-card expenses and submit monthly D-card expense reports.
  • Handle invoices from outside vendors/contractors/part-time employees for services.
  • Place orders for supplies and equipment for outreach activities and office.
  • Assist with the administration and execution of workshops.
  • Test outreach activity protocols as needed.
  • Assist with outreach visits as needed.
  • Participate in professional development opportunities that are appropriate for the position.
  • Perform other duties as assigned by the Senior Director of Engagement.


  • Work will involve some weekend and evening commitments.
  • A valid driver's license is required.
  • Excellent written and oral communication skills.
  • Strong analytical skills and working knowledge or aptitude to learn and apply new or existing technology tools.
  • Experience and/or understanding of the organization and functioning of K-12 and community college educational institutions.
  • Demonstrated ability to effectively communicate with diverse community stakeholders including K-12 and community college students, faculty, and staff, and life science industry representatives.
  • Demonstrated ability to work independently with minimal supervision.
  • Demonstrated ability to organize, plan, and implement programs/projects.
  • Demonstrated proficiency in managing volunteers.
  • Demonstrated proficiency with common computer software (especially Microsoft Office products), including web and social media.

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