Enrollment-Financial Aid Specialist
Employer
Cleveland Community College
137 South Post Road
Shelby, NC 28152
Phone: 704-669-6000
Job Location
Shelby, NC
Salary/Grade
Based on experience. Starting salary of $31,200
Benefits
Full-Time Benefits
Job Category
- Clerical
Application Period
Opens: Thursday, September 16, 2021
Closes: Monday, October 11, 2021
Closes: Monday, October 11, 2021
Target Start Date
Monday, November 1, 2021
Expected Work Hours
Monday through Friday 8 am to 4 pm. May require day, evening, and occasional weekend hours.
Reports to
Director of Financial Aid and Veteran Affairs
Employment Type
Full-Time Staff, 12 Months
Minimum Qualifications
Associate’s degree from a regionally accredited college or university.
Preferred Qualifications
none
Position Description
Perform a variety of technical and administrative support tasks in the maintenance and management of the financial aid process and for providing technical assistance and information to students, staff, and the public.
- Counsel students with the financial aid application process and advise students regarding available programs and services.
- Assist students with basic admissions functions.
- Assist in the financial aid satisfactory academic progress policy evaluation and preparation of student notifications each semester.
- Coordinate record retention.
- Process student financial aid information requests.
- Assist students in applying for financial aid and answering general financial aid inquiries via telephone, mail, email, and in person.
- Create and maintain all forms and/or documents.
- Track phone calls and questions to determine the most frequently asked questions and issues that arise to improve customer service.
- Assist with the verification process which includes helping students and parents resolve outstanding issues and obtaining required information and documentation.
- Assist in maintaining the financial aid pages of the website.
- Assist with graduation and other College-related duties.
- Participate in professional and staff development opportunities.
- Actively participate in Student Affairs planning, evaluation, and program review.
- Treat students and colleagues respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interaction that are both personally cordial and professionally appropriate.
- Serve on committees as required.
- Perform other duties as assigned and other related duties incidental to the work described herein.
How to Apply
Visit www.clevelandcc.edu and click Employment.
Job Post Contact
Allen Kniceley