Enrollment Manager

Enrollment Manager

Employer

Catawba Valley Community College
2550 Highway 70 SE
Hickory, NC 28602
Phone: 828-327-7000

Job Location

Hickory, NC

Salary/Grade

Depends on qualifications

Benefits

Full benefits, see CVCC job posting for specifics.

Job Category

  • Professional

Application Period

Opens: Monday, April 25, 2022
Closes: Sunday, May 15, 2022

Target Start Date

Monday, June 6, 2022

Expected Work Hours

Typically M-Th, 8am-5pm; hours may vary.

Reports to

Associate Dean of Enrollment Management

Employment Type

Full-time, 12-month

Minimum Qualifications

Education:

A Baccalaureate degree (or higher) from an accredited college or university is required. Degrees in education, student development, or a related field are preferred. A Master’s degree is preferred.

Experience:

At least two years of responsible student interaction in college admissions, registration, or academic advising is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Candidates should display effective oral and written communication skills.

Knowledge of:

  • Community college mission, policies, and procedures.
  • Community college student services including admissions, advising, and recruiting.
  • Curriculum and continuing education program of study requirements/standards.
  • Basic data analysis, statistics, and reporting skills.
  • Basic principles of marketing.
  • Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
  • Intervention strategies and techniques related to student support programs and student retention efforts.
  • Fundamental student development theory.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Strategies and techniques for establishing accountability.

Ability to:

  • Interact regularly and professionally with prospective and current students and colleagues.
  • Communicate clearly and concisely, both orally and in writing.
  • Work effectively in a team environment.
  • Handle conflict in a professional manner.
  • Develop and document procedures and processes.
  • Access and/or enter information into ERP and CRM software.
  • Maintain a high level of confidentiality.
  • Prepare clear and concise reports.
  • Identify/analyze issues, problems, concerns, and needs.
  • Develop, plan, and implement appropriate responses and solutions.
  • Research, analyze, and evaluate new service delivery methods and techniques.
  • Interpret and apply federal, state, and local policies, laws, and regulations.
  • Effectively handle a work environment and conditions which involve periodically working irregular hours.

Preferred Qualifications

See minimum qualifications.

Position Description

Provides enrollment, admissions, and advising services to prospective and currently enrolled students.

Applicant review to begin May 9, 2022; position is open until filled.

Supervision Received and Exercised:

Receives supervision from the Associate Dean of Enrollment Management. Exercises no supervision.

Examples of Duties:

Provides interested individuals with accurate information regarding career resources, the North Carolina Residency application, the College Foundation of North Carolina application for the College, and academic advising resources.

Establishes rapport with prospective and current students through face-to-face and virtual visits, telephone interactions, and email interactions.

Provides prospective and current students with information regarding available curriculum and continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs.

Provides general information related to all of the College’s academic schools but maintains specialized knowledge of at least one academic school.

Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College.

Represents the College at a variety of recruitment events and activities both on- and off-campus; participates in campus tours and follow-ups.

Assists students with course schedule planning throughout their enrollment at the College; processes adds/withdrawals from courses; assists with general questions concerning payment for college.

Enters accurate student information into a variety the college databases and programs.

Attends and participates in professional group meetings and conferences; stays abreast of new trends and innovations in the fields of college admissions and academic advising.

Provides excellent customer service to students and employees.

Performs other duties as assigned.

How to Apply

Please visit the CVCC Jobs page to apply.

Job Post Contact

Roger Irvin
Human Resources Director
Catawba Valley Community College
2550 Highway 70 SE
Hickory, NC 28602-8302
Phone:  (828) 327-7000 Ext. 4277
Fax:  (828) 624-5246
Email:  rirvin@cvcc.edu