Job Description

South Piedmont Community College is seeking to hire two Enrollment/Records Assistants - one for the Old Charlotte Highway Campus in Monroe, NC and one for the LL Polk Campus in Polkton, NC. Both are part-time positions (up to 27 hours per week). Under the direction of the Director of Admissions & Testing and the Registrar, the Enrollment/Records Assistants will provide high quality service to students and employees to achieve a high standard of excellence and innovation in support services by supporting the enrollment process, preparing student records, and proctoring/administering tests in the Testing Center.

Job Duties

• Provide exceptional customer service
• Obtain and update all testing credentials (most require yearly renewal)
• Cover Testing Center as needed to proctor exams
• Greet students and verify personal information by checking photo identification
• Monitor entry and exit into the testing room, and enforce test security procedures before and during testing
• Administer college placement tests, health admissions tests, make-up instructor, distance learning, and other tests as requested by South Piedmont students or community
• Ensure that all standardized and instructor tests are proctored according to test publisher or instructor guidelines, respectively
• Ensure test security by returning or securing testing materials after test completion as instructed on the test proctoring form
• Accurately enter test scores into the Student Management and/or Document Imaging Systems
• Assist with document imaging students’ records/files to include clean up and maintenance of files
• Take disciplinary action in the event of student misconduct and report any irregularities in the testing process to the designated person/entity
• Assist with coverage for front door responsibilities of the Success Navigator
• Assist with updating and maintenance of student records (i.e. general application, data entry/name changes, address changes/telephone numbers)
• Provide hands-on organization and filing of records
• Conduct credit evaluations of transcripts for students
• Provide official transcripts and enrollment verifications upon request for all students
• Maintain confidentiality of all records within local, state and federal guidelines (FERPA)
• Maintain integrity of the institution through accountability, accuracy and ethical behavior
• Perform other duties as assigned