Job Description

The Enrollment/Records Assistant is a part-time position located on both the OCH Campus in Monroe, NC and the LLP Campus in Polkton, NC. Under the direction of the Director of Recruitment & Enrollment Services and the Registrar, the Enrollment/Records Assistant provides high quality service to students and employees to achieve a high standard of excellence and innovation in support services by supporting the enrollment process, preparing student records, and proctoring/administering tests in the Testing Center.

Job Duties

· Provide exceptional customer service

· Maintain confidentiality of all records within local, state and federal guidelines (FERPA)

· Maintain integrity of the institution through accountability, accuracy and ethical behavior

· Assist with coverage for front door responsibilities of the Success Navigator

· Conduct credit evaluations of transcripts for students

· Assist with document imaging students’ records/files to include clean up and maintenance of files

· Assist with updating and maintenance of student records (i.e. general application, data entry/name changes, address changes/telephone numbers)

· Provide hands-on organization and filing of records

· Provide official transcripts and enrollment verifications upon request for all students

· Obtain and update all testing credentials (most require yearly renewal)

· Cover Testing Center as needed to proctor exams

· Greet students and verify personal information by checking photo identification

· Monitor entry and exit into the testing room, and enforce test security procedures before and during testing

· Administer college placement tests, health admissions tests, make-up instructor, distance learning, and other tests as requested by South Piedmont students or community

· Ensure that all standardized and instructor tests are proctored according to test publisher or instructor guidelines, respectively

· Ensure test security by returning or securing testing materials after test completion as instructed on the test proctoring form

· Accurately enter test scores into the College’s Student Information System (Colleague) and/or Document Imaging Systems

· Take disciplinary action in the event of student misconduct and report any irregularities in the testing process to the designated person/entity
· Perform other duties as assigned