POSITION

EExecutive Director, Financial Aid

POSITION DESCRIPTION

The Executive Director of Financial Aid oversees all operations related to determination of scholarships and financial aid need and packaging of financial aid awards, financial aid advising, the College's student employment programs, loan programs including default management efforts, and institutional regulatory compliance for all federal, state, and institutional financial aid programs. The Executive Director has responsibility for establishing, directing, and coordinating the development, implementation, and assessment of financial aid policies and procedures that support recruitment efforts and assist the College in achieving its vision and mission of student success and service to the community. The Executive Director develops and implements annual plans, coordinates and participates in outreach to external stakeholders, identifies and secures resources, conducts research, prepares formal reports for external regulatory organizations, and recommends and monitors a budget.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business administration, public administration, finance, accounting or related field of study from a regionally accredited college or university
• Three (3) years’ administrative experience in student financial aid programs

SALARY/BENEFITS

• Hiring range from $57,000 to $64,000
• Benefits include paid holidays, annual and sick leave, medical insurance, and participation in the N.C. State Retirement System.

APPLICATION PROCEDURE

Federal Law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us if you require a reasonable accommodation to apply for this position with Craven Community College.

APPLY ONLINE at www.cravencc.edu , select “Employment” at the bottom of the web page (under About Us). That will take you to the Human Resources main page. Click on the links for “Employment Opportunities”, "Job Center".

Applicants must submit all required documents requested in the online application process to be considered. Before a candidate is hired, a pre-employment criminal background investigation and employer/professional reference check will be conducted.

DEADLINE TO APPLY

November 8, 2019

EMPLOYMENT DATE

As soon as practical

Craven Community College does not discriminate on the basis of race, creed, national or ethnic origin, gender, religion, disability, age, veteran status, or citizenship status.

Craven Community College is an Equal Opportunity Educational Institution.

JOB DESCRIPTION

Job Title:  Executive Director, Financial Aid

Department:  Financial Aid

Reports to:  Dean, Student Services

Supervisory Responsibility: Supervises two or more direct reports

Employment Status:  ☒ Full-time ☐ Part-time ☐ Temporary           FLSA Status: ☒ Exempt ☐ Non-Exempt

Pay Scale Level: 80

Revised: October 21, 2019

OCCUPATIONAL SUMMARY

The Executive Director of Financial Aid oversees all operations related to determination of scholarships and financial aid need and packaging of financial aid awards, financial aid advising, the College's student employment programs, loan programs including default management efforts, and institutional regulatory compliance for all federal, state, and institutional financial aid programs. The Executive Director has responsibility for establishing, directing, and coordinating the development, implementation, and assessment of financial aid policies and procedures that support recruitment efforts and assist the College in achieving its vision and mission of student success and service to the community. The Executive Director develops and implements annual plans, coordinates and participates in outreach to external stakeholders, identifies and secures resources, conducts research, prepares formal reports for external regulatory organizations, and recommends and monitors a budget.

ESSENTIAL DUTIES & RESPONSIBILITIES (List the major functional elements of the position. Under each, describe the required duties, tasks and responsibilities of the work assigned.

• Provides coordination of the financial aid process for the Office of Financial Aid, including

development and implementation of College financial aid procedures and guidelines that are efficient, effective and student-centered

• Supervises Financial Aid Office team that supports the mission, goals and objectives of the College 
• Directs the financial aid award process in accordance with current Federal and State regulations and College policies and procedures
• Supervises day-to-day operations of the Financial Aid Office
• Interprets rules and regulations in regards to financial aid issues, policies, and procedures
• Advises students, faculty and other College staff regarding financial aid issues, policies, and procedures
• Initiates technological solutions to ensure efficient and effective student-centered financial aid services
• Ensures compliance with established institutional and departmental policies, procedures, and standards related to data integrity and financial aid regulations
• Submits reports to governmental agencies and other sources of student financial aid funds
• Attends meetings and conferences of the financial assistance community
• Represents the College and the Financial Aid Office at on-campus and off-campus events
• Maintains effective working relationships with various College departments
• Collaborates with the Executive Director for the Foundation with scholarship awards and other funding through the Foundation
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties as assigned.

List equipment used in job and frequency of use.

• General office equipment, computer, 10-key calculator, telephone, printer, copier, scanner, fax

Special Position Requirements: (Optional section: any travel or related special conditions which apply to the position.)

• May periodically work irregular hours, including nights and possibly weekends

Working Conditions: (Describe work environment (i.e., office environment, maintenance & repair shop, classroom, etc.).

• Typical office environment

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business administration, public administration, finance, accounting or related field of study from a regionally accredited college or university
• Three (3) years’ administrative experience in student financial aid programs

Required knowledge, skills and working abilities:

Knowledge

• Comprehensive knowledge and understanding of state and federal (Title IV) financial assistance programs, compliance and reporting standards
• Comprehensive knowledge and understanding of student financial needs, management methods, practices and procedures
• Demonstrates knowledge of accounting, budgetary, and management principles, practices, and procedures
• Demonstrates knowledge of principles and processes for delivering class-leading customer services. This includes student needs assessment, establishing quality standards and metrics for services, and the evaluation of customer satisfaction

Skills

• Plans, implements and monitors budgets in an educational environment
• Manages personnel resources through motivating, training, developing, and directing people as they work
• Demonstrates organizational skills in handling and directing multiple and complex assignments and projects
• Works effectively in a team environment with a customer service focus

Abilities

• Communicates effectively, both verbally and in writing; define problems, collect data, establish facts, and draw valid conclusions
• Present information to internal and external customers, top management, public groups, and/or boards of directors
• Maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Demonstrated ability to work effectively with culturally diverse student population, including those with different levels of academic preparation and varying physical and learning abilities and socioeconomic levels

Required license or certification:

• None

PREFERRED QUALIFICATIONS

Preferences: (Optional section: preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)

• Master’s degree in business administration, public administration, student development, finance, accounting or related field of study from a regionally accredited college or university

• Experience with IPEDS, FISAP and NCHED
• Community college experience in the administration of student financial aid programs
• Colleague experience

Note: This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals so classified. Nothing in this job description restricts the College’s right to assign or reassign duties and responsibilities to this job at any time.