Job Description

The Financial Aid Administrative Assistant is a part-time position (up to 27.5 hours per week) located on the LL Polk Campus in Polkton, NC. Under the direction of the Director of Financial Aid, the Administrative Assistant provides high quality service to students and employees to achieve a high standard of excellence and innovation in support services by serving as the first point of contact for students inquiring about financial aid, helping students to apply for financial aid and scholarships as well as updating the students on the status of their file.

Job Duties

• Assist students with the Free Application for Federal Student Aid (FAFSA), materials and information in person, by telephone and email
• Assist in the collection of verification data, as directed by the Director of Financial Aid
• Provide updates and status reports to students regarding their financial aid file
• Provide secretarial support as needed and process departmental mailings
• Attend workshops and seminars on Financial Aid as requested
• Maintain confidentiality of student records and other pertinent information
• Advertise scholarships and availability of financial aid via Kiosk, flyers, signs and by updating SPCC web site
• Provide excellent customer service to students and co-workers
• Meet with the financial aid staff on a regularly scheduled basis to insure uniformity in policy and procedures
• Assist in planning, development, implementation and evaluation of planning goals and objectives for the Financial Aid Department in conjunction with the SPCC Strategic Plan
• Ability to deal effectively, cooperatively, and tactfully with faculty, staff, administrators, and students
• Enthusiastic, creative, a team player and work with a diverse student population
• Personal and professional integrity which communicates a sense of mission, leadership and ability to self-start
• A positive and proactive approach in identifying problems, creating innovative solutions and managing projects
• Advocacy for diversity and for students requiring educational assistance to succeed
• Perform various other duties as assigned