Duties may include, but are not limited to, the following:

• Serve as a primary contact for students and parents with financial aid related questions.
• Advise students and families regarding financial aid programs, provide good counsel, make good professional judgments, and provide quality service.
• Maintain current knowledge and understanding of State and Federal regulations regarding financial aid and student financing and interpret those regulations effectively.
• Participate in professional development activities to stay current in regulatory matters, current trends, and industry best-practices.
• Develop professional relationships with regulatory agencies, funding providers, other on-campus departments, and other educational institutions in order to facilitate the effective processing of financial aid and the delivery of exceptional customer service.
• Review Satisfactory Academic Progress appeals and exercise judgment for positive appeals.
• Coordinate, monitor, and pro-actively troubleshoot activities and functions within the Financial Aid Office which impact the accuracy, timeliness, and effectiveness of office operations and customer service.
• Research complex problems and discrepancies in students’ financial aid and/or payment records.
• Field requests and inquiries from faculty, administrative staff, and students regarding account dispositions.
• Administer financial aid award packages, input data, assign account codes, make any adjusting entries to assigned funds and accounts.
• Prepare applicable financial aid reports related to assigned area of responsibility.
• Answer questions, give advice, and coordinate with other departments and outlying locations regarding financial aid awards, activities, transactions, and related policies and procedures.
• Other duties as assigned and necessary for maintenance of timely and accurate operations and customer service.