Financial Aid Advisor I

SALARY:$35,000.00 - $40,000.00 AnnuallyDIVISION:StudentsDEPARTMENT:Student ServicesOPENING DATE:03/12/20CLOSING DATE:03/27/20 05:00 PMOCCUPATIONAL SUMMARY:The Financial Aid Advisor I performs a variety of tasks in the processing of student aid applications. This position advises students of opportunities; reviews, researches and resolves discrepancies and utilizes various programs and software to process applications and files. The Financial Aid Advisor- Work Study oversees the Federal Work Study program and four State scholarships. This position works closely with the Foundation and Financial Services to perform scholarship maintenance activities.ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
• Provides information to students regarding financial aid programs, eligibility requirements and application processes; interprets and explains the College's financial aid policies and procedures to students, parents and the general public
• Sends correspondence to students regarding incomplete or missing information in their files
• Processes student aid applications electronically; verifies, submits corrections and packages financial aid awards
• Completes verifications, resolves comment-codes, obtains documents and makes necessary corrections is ISIRs in compliance with federal and state regulations
• Oversees the import proves of ISIRs ensuring accuracy and proper budget/COA calculation, assigns student files to financial aid advisor for awarding
• Signs off on student withdrawal forms and advises students of the impact on financial aid
• Ensures compliance with all Title IV regulations regarding aid eligibility
• Oversees the Federal Work Study Program; maintains applications and assists students with HR paperwork; meets with supervisor of the position to describe program expectations
• Develops and maintains spreadsheets to track hours used/worked and payments to work study students
• Awards paid amounts in the Colleague system and ensures work study students are meeting Satisfactory Academic Progress
• Administers assigned state scholarship programs including the selection and awarding of assigned scholarships
• Maintains and tracks appeals of Satisfactory Academic Progress for the SAP Committee
• Reviews reports to ensure student compliance with course curricular requirements related to financial aid
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties as assigned. 

MINIMUM QUALIFICATIONS:Associate's Degree in business administration, accounting or closely related field from a regionally accredited institution of higher learning.

Two (2) years' full-time administrative work experience in a professional environment.

Preferred:
Bachelor's degree from a regionally accredited institution of higher learning.

Community college experience in student financial aid programs.

Colleague experience.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge

• Knowledge of federal, state and college financial aid regulations and guidelines
• Knowledge of basic tax forms
• Knowledge and understanding of student financial needs
• Knowledge of FERPA requirements
• Knowledge of basic mathematical and accounting principles

 
Skills

• Demonstrates organizational skills to plan, organize and implement assigned responsibilities
• Works effectively in a team environment with a customer service focus
• Understanding, interpreting and applying laws, regulations and procedures concerning financial aid programs

 
Abilities

• Ability to multi-task, organize, prioritize and follow multiple projects and tasks through to completion with an attention to detail
• Work independently in meeting various time deadlines and work pressures with frequent interruptions
• Communicates effectively, both verbally and in writing to convey ideas, facts and information effectively and accurately to employees, students, parents and the general public
• Maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Demonstrated ability to work effectively with culturally diverse student population, including those with different levels of academic preparation and varying physical and learning abilities and socioeconomic levels