The Financial Aid Counselor is responsible for helping students complete financial aid applications and other necessary forms, requesting and processing confidential documents, answering phones and handling inquiries, assisting veterans with the veterans' benefits process, and submitting electronic data to the Veterans Administration. The Counselor will provide research and assistance to the Director of Financial Aid with administering grants, scholarships, loans, and student employment per federal, state, and institutional regulations.

This position will remain open until filled.

The duties of the Financial Aid Counselor include, but are not limited to:

• Provide specialized customer service to members of the various branches of military service, veterans, and their eligible dependents
• Provide current and accurate information to students and staff related to G.I. Bill benefits and appropriate financial aid programs; assist students in the application process for benefits and completion of eligibility requirements
• Report enrollment certification and changes in student status to the VA
• Monitor the courses pursued by a student to certify to the VA only those courses that apply to the student's program
• Work closely with Financial Aid and the Business Office on students' accounts to ensure students' financial records are accurate; maintain files for all veteran students
• Monitor students' conduct and report when a student is suspended or dismissed for unsatisfactory conduct
• Supervise veteran and financial aid work-study student(s) as the student employment coordinator, track attendance of student employees, verify monthly timesheets, maintain yearly budget
• Assist students with completing the Free Application for Federal Student Aid (FAFSA)
• Process electronic Institutional Student Information Records (ISIR) and other paperwork necessary for PELL payments
• Check grades to monitor financial aid recipients' satisfactory academic progress maintenance and notify recipients about probation/suspension status
• Check student status online using National Student Loan Data System (NSLDS)
• Reprocess Student Aid Reports electronically to CPS
• Facilitate workshops on and off campus
• Coordinate annual Veteran's Day Program
• Respond promptly to inquiries from students, college employees, and customers while maintaining standards of confidentiality and privacy 
• Maintain confidentiality with FERPA, the College, student records, and any other protected documentation
• Assist as back-up for area receptionist, including receiving and directing incoming phone calls, greeting and directing visitors and students, and responding to general questions
• Relate relevant and accurate information in-person, electronically, and by telephone for all inquiries
• Provide research support for the Dean of Student Services and Director of Financial Aid
• Perform other relevant tasks as assigned by the Director of Financial Aid

Working Conditions

• Typical office environment 
• Frequently sitting at a desk or workstation using a telephone, computer, keyboard, and mouse; some standing and walking 
• Evening and/or weekend work is required

Notice of Nondiscrimination

Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, gender, age, political affiliation, or disability.