Financial Aid Intake and Processing Specialist

Financial Aid Intake and Processing Specialist


Gaston College
201 Highway U.S. 321
Dallas, NC 28034
Phone: 704-922-6200

Job Location

201 Highway 321 South

Dallas, North Carolina, 28034


$37,592.00 Annually



Job Category

  • Clerical

Application Period

Opens: Friday, April 19, 2024
Closes: Monday, December 30, 2024

Target Start Date

Monday, July 1, 2024

Expected Work Hours

Full Time Regular Staff

Employment Type

Full Time Regular Staff

Minimum Qualifications


  • High school diploma or GED required.



  • Must be detail-oriented, possess ability to work in a fast-paced environment, work well under pressure, and have great organizational skills.


  • Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
  • Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 15 pounds. 
  • Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
  • In addition to regular office hours, position sometimes requires overtime and/or evening hours.

Preferred Qualifications

  • Associate degree in business, accounting, or related field preferred.
  • One year of experience in a business, financial aid, or educational setting preferred.
  • Experience in a community college setting preferred.

Position Description



Open until filled-

Provide customer assistance and backup processing to the Financial Aid and Veterans Affairs Department. Must be detail-oriented, have great organizational skills, possess the ability to work in a fast-paced environment, work well under pressure, and provide excellent customer service. 



  1. Greet and assist students by answering questions and referring students to appropriate resources.
  2. Assist with receiving, verifying, processing, and administering federal student aid applications via electronic data processing, processing initial applications, renewal applications, corrections, payments, and reporting.
  3. Receive, interpret, and implement policies, rules, procedures, and regulations pertaining to the administration of federal, state, and local financial aid programs.
  4. Assist students in completing admissions and financial aid steps and handle other matters in a confidential and customer service-oriented manner.
  5. Assist directors and specialists with a variety of duties including, but not limited to, enrollment status, student file completion and verification, office and phone coverage, scholarship processing, and student volume management.
  6. Knowledge of Federal Educational Rights and Privacy Acts (FERPA) rules and regulations.
  7. Assist with processing financial aid applications utilizing U.S. Department of Education’s required software in addition to the State software to process student applications.
  8. Assist with performing adjustments and reconciling student financial aid accounts.
  9. Attend state and federal financial aid meetings to secure current information and training on regulations and procedures.
  10. Counsel students and parents on programs, policies, and procedures.
  11. Produce a variety of institutional documents (letters, reports, student publications, and flyers, etc.).
  12. Input and maintain student files and records using College information systems.
  13. Order and maintain office supplies, process requisitions and payment of bills, and process incoming and outgoing mail.
  14. Stay informed of departmental, divisional, and College procedures.
  15. Assist with events such as Open House, registration, financial aid presentations, and graduation.
  16. Perform other duties, responsibilities, or special projects as assigned by the immediate supervisor or the Vice President for Student Affairs.
  17. Evening and weekend work hours will vary depending on College needs, registration, and special events.

Job Post Contact

Maelle Keener