3000 Wayne Memorial Drive
Goldsboro, NC 27534
Closes: Friday, December 31, 2021
Target Start Date
Expected Work Hours
An Associate’s degree is required from a regionally accredited institution and one year of relevant experience in financial aid, financial counseling, or customer service related field is required. Candidate must be able to understand and follow oral and written instructions to interpret, explain, and enforce departmental policies and procedures; demonstrate organizational skills to manage time, prioritize work, and handle multiple tasks simultaneously; possess a strong work ethic, the ability to work as a team member with minimal supervision, and the ability to maintain confidentiality of student records in compliance with the federal regulations regarding privacy. Candidate must demonstrate good interpersonal skills to work with students and constituencies across the institution including staff and faculty at all levels, and committees. National Career Readiness Certificate, and bilingual.
A Bachelor’s degree and three to five years of experience is preferred. Knowledge of financial aid regulations is preferred.
The Financial Aid Specialist will evaluate and process applications for student financial assistance; ensure the prompt handling of aid applications to include monitoring changes in eligibility; advise and educate students, prospective students, and parents regarding the financial aid process and eligibility requirements. Help ensure institutional compliance with federal and state regulations by accurately interpreting and communicating regulations. The Specialist will manage an assigned caseload of students by guiding applicants through the application process, providing initial contact, financial advising, and direct outreach advising. Track student progress on financial aid packages; complete all aspects from acknowledgement of aid report, verification, packaging, and finalizing aid. Revise student financial information based on enrollment, withdrawal from classes, and satisfactory academic progress. Monitor student progress to ensure eligibility and accuracy in awarding. Monitor state grant eligibility and report inconsistencies to Associate Director, Financial Aid or Director, Financial Aid and Veteran Services. Assist with ensuring accurate disbursement of funds and reconciliation processes. Maintain files, collect documentation, and perform document imaging. Serves as a liaison between various departments, offices, and outside agencies to resolve conflicts, expedite processing, and access information. Maintain confidentiality of student records in compliance with FERPA and Higher Education Act privacy laws and guidelines. Responsible for ensuring the security and confidentiality of student information and records, both electronic and paper. Represent the office at institutional events and the college at community events. Participates in institutional committees as assigned, in staff development activities, as well as a attend webinars, conferences, and trainings. Performs additional tasks and duties as assigned. Occasional overnight travel may be required.
How to Apply
Submit an employment application and all supporting materials, including copies of certifications, post-secondary transcripts, resume, and cover letter via ApplicantOne at https://www.waynecc.edu/jobs. No paper applications will be accepted. Applications will be screened, and the most qualified applicants interviewed. All applicants will be notified once the position has been filled.