In accordance with the organizational chart and overall plan of Vance-Granville Community College, the Financial Aid Assistant reports to the Director of Financial Aid in the implementation of financial aid procedures and policies while providing support for the Financial Aid Office operations.
 
The following listing of essential job duties indicates the general nature and level of work required in this job.  This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job.  Individuals assigned to this job may be asked to perform other duties as required.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.

• Communicate effectively in verbal and written form with students, families, college faculty and staff, prospective applicants, and the financial aid community.
• Assist and counsel students, both enrolled and prospective, with all phases of the financial aid application process.
• Interpret and explain institutional, federal and state regulations, policies, procedures, and guidelines pertaining to financial aid.
• Perform verification, as necessary, and confirm admission status on financial aid applicants.
• Collect and analyze student financial data to determine aid eligibility and process financial aid awards within federal, state and institutional guidelines.

• Follows procedures to ensure confidentiality of student records.

• Assist in the preparation of and present information regarding financial aid, scholarships, and student employment to various campus groups, high school students, parents/guardians, orientation sessions, group discussions, workshops, and recruitment sessions.
• Assist in monitoring students' standards of academic progress (SAP) and participate at the end of the term SAP processes.
• Analyze various reports such as standards of academic progress, grades, enrollment, or award status to verify compliance and eligibility of students receiving aid under federal, state, and institutional guidelines; notify students of any change in award eligibility.
• Prepare financial aid reports related to assigned area of responsibility.
• Maintain primary responsibility for the management of a specific program, which may include one or more of the following: Federal Work-Study program, Childcare Grant program, Veterans Administration, Return to Title IV calculations, Alternative loans, Transfer Monitoring, and Financial Aid general email account. 
• Maintain cooperative working relationships with internal and external partners including the Business Office, Registrar’s Office, Admissions & Records Office, and Bookstore to obtain necessary documents, resolve problems, facilitate solutions, enhance customer service, and ensure quality services for financial aid & scholarship recipients. 
• Participate in the disbursement and reconciliation processes of federal and state aid programs. 
• Update and design financial aid forms and applications in collaboration with the Director and Assistant Director of Financial Aid. 
• Complete correspondence through letters and email notifications with students regarding aid adjustments, award notifications, ineligibility, grant lifetime eligibility, withdrawals, return to Title IV calculations, courses never attended, and SAP status. 
• Maintain accurate records and participate in federal and state audits by appropriate internal and external agencies.
• Manage and counsel students on loan issues including alternative loans, delinquent and defaulted loans. Maintain loan records and participate in default prevention.
• Assist with the scholarship application process to include institutional and outside scholarships.
• Attend workshops and training to keep abreast of changing regulations, procedures, and technology as it applies to the function of the Financial Aid Office.
• Perform other duties as assigned by the Director of Financial Aid, Assistant Director of Financial Aid, Dean of Student Access & Support, and/or Vice President of Learning, Student Engagement & Success.