3000 Wayne Memorial Dr.
Goldsboro, NC 27534
Closes: Thursday, February 29, 2024
Target Start Date
Expected Work Hours
An Associate’s degree from a regionally accredited institution with a minimum of three to five years of relevant experience in financial aid, financial counseling, or a customer service-related field is required. Must have effective and efficient use of computers and related software including Microsoft Office, financial aid tracking software, and the internet; possess outstanding customer service skills along with excellent organizational skills to manage time, prioritize work, and handle multiple tasks simultaneously; possess a strong work ethic and the ability to work as a team member with minimal supervision; and the ability to maintain the confidentiality of student records in compliance with federal regulations regarding privacy. Candidate must demonstrate good interpersonal skills to work with students and constituencies across the institution, including staff at all levels, faculty, and committees. Must be able to maintain access to Department of Education Systems.
Bachelor’s degree preferred. Knowledge of financial aid regulations, a National Career Readiness Certificate, and bilingual in English and Spanish are preferred.
Evaluate and process applications for student financial assistance; ensure the prompt handling of aid applications to include monitoring changes in eligibility; advise and educate students, prospective students, and parents regarding the financial aid process and eligibility requirements. Help ensure institutional compliance with federal and state regulations by accurately interpreting and communicating regulations. The Specialist will assist students as necessary with the financial aid application process. Manage an assigned caseload of students by guiding applicants through the application process, providing initial contact, financial advising, and direct outreach advising. Track student progress on financial aid packages; complete all aspects from the acknowledgment of aid report, verification, packaging, and finalizing aid. Revise student financial information based on enrollment, withdrawal from classes, and satisfactory academic progress. Monitor student progress to ensure eligibility and accuracy in awarding. Monitor state grant eligibility and report inconsistencies to the Associate Director of Financial Aid or to the Director of Financial Aid, and Veteran Services. Assist with ensuring accurate disbursement of funds and reconciliation processes. Maintain files, collect documentation, and perform document imaging. Acts as a liaison between various departments, offices, and outside agencies to resolve conflicts, expedite processing, and access information. Maintain confidentiality of student records in compliance with FERPA and Higher Education Act privacy laws and guidelines. Responsible for ensuring the security and confidentiality of student information and records, both electronic and paper. Represent the office at institutional events and the college at community events. Participates in institutional committees as assigned and participates in staff development activities. Attend webinars, conferences, and training. Performs additional tasks and duties as assigned. Occasional overnight travel may be required.
If selected for employment, the applicant must submit to a criminal background check and drug screening.
INSTITUTION: Wayne Community College is a member of the North Carolina Community Colleges System. Located in Goldsboro, NC, the College serves Wayne and adjoining counties. Wayne Community College is an affirmative action/equal opportunity employer. A Tobacco-Free Campus as of August 1, 2009.
How to Apply
APPLICATIONS: Submit an employment application and all supporting materials, including copies of certifications, post-secondary transcripts, resume, and cover letter via ApplicantOne at https://www.waynecc.edu/jobs. No paper applications will be accepted. Applications will be screened, and the most qualified applicants interviewed. All applicants will be notified once the position has been filled.