Financial Aid Specialist

Financial Aid Specialist


Wayne Community College
3000 Wayne Memorial Drive
Goldsboro, NC 27534
Phone: 919-735-5151

Job Location

Goldsboro, NC


$28,189.00 - $35,237.00


NC State Employee Benefits

Job Category

  • Clerical

Application Period

Opens: Wednesday, September 13, 2017
Closes: Saturday, September 30, 2017

Target Start Date

Monday, October 16, 2017

Expected Work Hours

M-F, 40 hours per week

Reports to

Brenda Burgess Mercer

Employment Type

12-Month, Full-Time

Minimum Qualifications

Associate degree required

  • Associate degree required.
  • 3 years relevant experience required.
  • Broad skills in financial aid methodology, financial aid software and federal regulations governing student financial aid programs.
  • Strong written and interpersonal skills, organizational skills, and the ability to manage time, prioritize work and handle multiple tasks simultaneously.
  • Strong work ethic; the ability to work as a team member with minimal supervision; and the ability to maintain confidentiality of student records in compliance with the Federal Family Rights and Privacy Act (FERPA).
  • Excellent customer/student service skills in working with constituencies across the institution, including staff at all levels, faculty, students, and individuals from diverse backgrounds. 


Preferred Qualifications

  • Associate degree required; Bachelor’s degree preferred.
  • Financial aid or customer service experience preferred.

Position Description

The Financial Aid Specialist is responsible for assisting students requesting information about federal, state and institutional financial aid processes and procedures.  The Specialist will verify and validate student financial aid applications to determine eligibility for various award programs. The Specialist will respond to student inquiries; to create, send and respond to correspondence relating to financial aid.  This position is responsible for managing an assigned state or federal program including award administration, certifying eligibility and completing necessary documents to return funds to agency, in addition to notifying student of change in award.  The Specialist will counsel students regarding eligibility for various types of aid programs, perform needs analysis corrections and package student financial assistance, and review tax documents to ensure accurate reporting. The Specialist will revise awards based on Return of Title IV federal regulations for all withdrawn students; monitor satisfactory academic progress, host internal and community-based financial aid workshops, attend recruiting events, participate in professional development activities to obtain and maintain current regulations and requirements; and maintain confidentiality. The Specialist is responsible for maintaining a federal or state program for compliance and reconciliation. This position entails considerable public contact; therefore, thorough knowledge of applicable institutional, state, federal and departmental procedures is essential.

If selected for employment, the applicant must submit to a criminal background check and drug screening.

INSTITUTION: Wayne Community College is a member of the North Carolina Community College system.  Located in Goldsboro, NC, the college serves Wayne and adjoining counties.  Wayne Community College is an affirmative action/equal opportunity employer.  A Tobacco Free Campus as of August 1, 2009.

How to Apply

Submit an employment application and all supporting materials, including copies of certifications and post- secondary transcripts via ApplicantOne at No paper applications will be accepted.  Applications will be screened and the most qualified applicants interviewed.  All applicants will be notified once the position is filled.

Job Post Contact

Human Resources: