Provide information to a diverse group of students regarding financial aid programs, eligibility requirements and FAFSA processing; interpret and explain financial aid policies and procedures to students via the CVCC website and/or MyCVCC Portal.

Coordinate the certification of Veteran Affairs (VA) benefits and serve as the College's primary VA Certifying Official.

Meet with veteran students during their first semester of study to provide information and campus resources.

Work closely with the Advising Center to review Veteran student academic schedules to ensure maximum benefits and VA compliance.

Provide initial contact for state and federal financial aid information and review documents upon receipt in the office.

Send emails to students notifying them of incomplete or missing items in their files.

Assist department in monitoring students on financial aid probation and communicate status to students as necessary.

Perform a wide variety of general clerical work including maintaining accurate and detailed records; electronic and physical document management.

Prepare and assist with a variety of reports and memos, including verifying accuracy of information and assisting with researching discrepancies.

Deliver consistent exceptional customer service including responding to inquiries, email, and voicemail from students, veterans, and colleagues in a professional and timely manner.

Attend regional conferences, workshops, professional development and training sessions as appropriate.

Assist with Commencement activities as necessary.

Perform other duties as necessary to ensure successful operation of Financial Aid, veteran benefits, and the School of Access and Development.