Closes: Sunday, February 16, 2020
Target Start Date
Expected Work Hours
Minimum of one year of clerical and technical experience that included exposure to students in an educational setting. Experience in financial aid preferred.
Previous experience as a veteran service worker, veteran academic advisor or other military experience.
Previous military experience a plus.
Bachelor of Arts/Bachelor of Science degree from a regionally accredited institution required.
- Community college curriculum, financial aid processes and working knowledge of military benefits;
- Financial aid and/or scholarships
- Microsoft Office Suite, including Word, Outlook, and Excel;
- Principles of document imaging (scanning and retrieving);
- Pertinent state and federal laws, codes and regulations for financial aid and VA
- English language, spelling, grammar and punctuation
- Knowledge of Ellucian Colleague a plus
- Prioritize duties for timely completion;
- Make informational presentations to small groups;
- Read and comprehend state and federal mandates and/or VA memoranda;
- Demonstrate professional demeanor;
- Remain calm in tense or volatile situations;
- Exhibit impeccable written and oral communication skills;
- Keep information/documents secure and confidential;
- Work with a variety of student personalities; and
- Provide detailed documentation when appropriate.
Provide information to a diverse group of students regarding financial aid programs, eligibility requirements and FAFSA processing; interpret and explain financial aid policies and procedures to students via the CVCC website and/or MyCVCC Portal.
Coordinate the certification of Veteran Affairs (VA) benefits and serve as the College's primary VA Certifying Official.
Meet with veteran students during their first semester of study to provide information and campus resources.
Work closely with the Advising Center to review Veteran student academic schedules to ensure maximum benefits and VA compliance.
Provide initial contact for state and federal financial aid information and review documents upon receipt in the office.
Send emails to students notifying them of incomplete or missing items in their files.
Assist department in monitoring students on financial aid probation and communicate status to students as necessary.
Perform a wide variety of general clerical work including maintaining accurate and detailed records; electronic and physical document management.
Prepare and assist with a variety of reports and memos, including verifying accuracy of information and assisting with researching discrepancies.
Deliver consistent exceptional customer service including responding to inquiries, email, and voicemail from students, veterans, and colleagues in a professional and timely manner.
Attend regional conferences, workshops, professional development and training sessions as appropriate.
Assist with Commencement activities as necessary.
Perform other duties as necessary to ensure successful operation of Financial Aid, veteran benefits, and the School of Access and Development.