Financial Aid Technician I

Financial Aid Technician I


South Piedmont Community College
680 US 74
Polkton, NC 28135
Phone: 704-272-5300

Job Location

Monroe, NC


Determined by South Piedmont Compensation Plan



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, December 18, 2017
Closes: Saturday, January 20, 2018

Target Start Date

Thursday, February 15, 2018

Expected Work Hours


Employment Type


Minimum Qualifications

• Associate’s Degree
• One year of experience in a secondary or post-secondary student services area
• Evidence of effective oral and written communication skills
• Proficiency in Microsoft Office and Data Management Systems
• Experience in office organizational techniques and practices

Preferred Qualifications

• Bachelor’s Degree
• College financial aid experience
• Experience with data management systems (Datatel, Banner, PeopleSoft, etc.)
• Evidence of a career that includes flexibility and a willingness to change; open-mindedness, fairness and the ability to see multiple perspectives; a willingness to take risks; and a willingness to accept responsibility for professional and personal growth

Position Description

Job Description

The Financial Aid Technician I is a full-time, 12-month staff position located primarily on the OCH Campus in Monroe, NC. Under the direction of the Director of Financial Aid and Veteran’s Affairs, the Financial Aid Technician I provides high quality service to students and employees to achieve a high standard of excellence and innovation in support services.

Job Duties

• Assist financial aid applicants in understanding the application process for Pell Grants, College Work-Study, Supplemental Educational Opportunity Grants, the state need-based scholarship program, general scholarships, and other sources of financial assistance available to students at the college
• Assist with the Free Application for Federal Student Aid (FAFSA) for students
• Assist in the collection of verification data, enrollment certifications, change-in-status forms, attendance records on applicants as directed by the Director of Financial Aid
• Attend workshops and seminars on Financial Aid as requested
• Maintain confidentiality of student records and other pertinent information
• Assist Veteran students in understanding their benefits, the collection of Veteran documentation, and assisting with certifying classes each semester for the Veteran student population
• Assist in documentation of student retention and progression. Assist in the implementation of interventions to foster cooperation among faculty, staff and participants
• Advertise scholarships and availability of financial aid via Kiosk, flyers, signs and by updating SPCC web site
• Provide excellent customer service to students and co-workers
• Meet with the financial aid staff on a regularly scheduled basis to insure uniformity in policy and procedures
• Work variable schedule if needed, including evenings and/or weekends
• Participate in SPCC teams as requested
• Assist in planning, development, implementation and evaluation of planning goals and objectives for the Financial Aid Department in conjunction with the SPCC Strategic Plan
• Assist with college placement testing and the admissions process as needed
• Ability to deal effectively, cooperatively, and tactfully with faculty, staff, administrators, and students
• Enthusiastic, creative, a team player and work with a diverse student population
• Personal and professional integrity which communicates a sense of mission, leadership and ability to self-start
• A positive and proactive approach in identifying problems, creating innovative solutions and managing projects
• Advocacy for diversity and for students requiring educational assistance to succeed
• Perform various other duties as assigned

How to Apply

Job Post Contact

South Piedmont Community College

Human Resources

PO Box 126

Polkton, NC 28135