Summary
This position provides leadership and performs all necessary functions related to the collection, interpretation, and use of institutional data for planning, assessment and decision making.
 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 
 

• Lead efforts to effectively manage internal and external reporting requirements and leverage institutional data to support decision-making.
• Empower campus decision makers by providing expert analysis and interpretation of student and employee data using statistical and machine learning techniques to analyze historical data and make predictions about future outcomes; provides training to stakeholders on the use of data tools.  
• Direct institutional research through the collection of quantitative and qualitative data.   This includes ensuring methodologically accurate survey design, using appropriate sampling and data collection procedures, conducting descriptive and inferential statistical analysis, and reporting results to a range of audiences.
• Oversee approaches to data collection consistent with institution needs; identify and/or create reliable and valid data collection instruments; organize and manage institutional data sets to address internal and external data needs; conduct statistical modeling to manage reporting and analytics requirements; promote accuracy, integrity, and consistency of data.  
• Support college-wide planning and institutional effectiveness efforts, particularly in the areas of college/program accreditation and various short and long-term improvement initiatives.
• Apply best practices research in database querying; develop, monitor, and maintain complex data files; and collaborate with internal and external colleagues to use available data and identify required additional data to further institutional planning and compliance objectives.
• Oversee implementation of official campus surveys including developing and programming of online surveys, sampling, administration, promotion, response rate monitoring, and merging of survey data with other sources of data.
• Promote effective practices and solutions to comply with state, federal, and accreditation reporting requirements; serve as the institutional keyholder for IPEDS and as the data coordinator for the North Carolina Community College System (NCCCS) annual reporting plan; inform colleagues on external changes in reporting requirements and propose and help implement adjustments to institutional policies and practices as required to manage such changes.
• Design and maintain data visualizations and dashboards that provide real-time updates on key performance indicators and metrics.
• Fulfill ad-hoc institutional data requests from internal and external stakeholders including requests from government, governing agencies, and accrediting bodies. 
• Document project processes, sources, and techniques to ensure consistent application of methodology in future projects. 
• Supply periodic updates of institutional data as requested by various institutional stakeholders. 
• Maintain currency in trends and best practices in institutional research 
• Manage a variety of diverse projects, attending to detail, accuracy and deadlines
• Perform related duties and responsibilities as required

 
Supervisory Responsibilities
Receives direction from the Director of Assessment, Research, and Evaluation. 

Language Skills

• Communicate clearly and concisely, both orally and in writing.
• Report complex data and research findings based on the knowledge level and needs of the audience of the information 
• Establish and maintain effective working relationships with those contacted in the course of work including the general public.

 
Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute descriptive and inferential statistics.

 
Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Understand and interpret pertinent State Education and Administrative codes, policies, and procedures.
• Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

 
Computer Skills

• Ability to retrieve data from student information systems.
• Ability to complete file transfers between systems. 
• Proficient in computer programs: Excel, PowerPoint, Microsoft Word, statistical analysis software, and online survey packages.
• Knowledge of modern office equipment including computers and printers.

 
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be able to communicate effectively. The employee must be able to meet mobility requirements and be able to occasionally move materials of up to 10 pounds. Must be able to access print material and utilize the information effectively.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.