Summary 
The Student Success Navigator will advise new, enrolled, and prospective career and technical education students; including, but not limited to career planning, program/course selection, and retention services. The navigator will assist the front desk of the Student Success Center by providing comprehensive one-stop enrollment services to new and continuing students with levels of accuracy, courteous and professional customer service, and data-driven improvements. This position is full-time grant-funded. 

Knowledge & Responsibilities:

Essential Duties and Responsibilities 

• Model an understanding of and commitment to the comprehensive community college philosophy and mission. 
• Advise, register and coach assigned students one-on-one, in group settings, and virtually. 
• Utilize strong problem-solving and troubleshooting skills along with a wide knowledge base of Admissions, Enrollment Services, Records & Registration, and Financial Aid.
• Ability to assist students, parents, and campus community with admissions, registration, testing, advisement, financial aid, academic programs, and appropriate referrals to other-related student services along with assisting new students with all aspects of using student online resources.
• Provide prospective students with assistance on completing admission, financial aid, and other related enrollment paperwork by assessing needs and asking appropriate questions.
• Assist students in using the college website to answer general questions, locate forms, complete admissions application, complete the Free Application for Federal Student Aid (FAFSA), access WebAdvisor, and other related sites such as Blackboard and Google Student e-mail account, CFNC, etc.
• Respond within 24 hours to student and colleague phone calls and e-mail inquiries.
• Assist with various recruitment and outreach campaigns by contacting students via email, phone or text.
• Monitor student progress towards goals and proactively advise and assist students to problem solve issues that may be barriers towards achieving goals, persistence, attendance, and completion.
• Review and stay current on curriculum requirements and policies.
• Identify and deliver support that students need with a focus on goal setting, GPA recovery, study skills, test anxiety and stress management skills, time management, and connecting students to helpful resources.
• Develop materials and conduct workshops, classroom presentations and coordinate events to support student academic and personal success.  
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Participate in campus visitation programs, new student orientation, and campus retention programs.
• Cross train to assist with functions of other Student Services departments including, but not limited to, Testing Center, Enrollment Services, Recruitment & Outreach, Career Center, and Advising.
• Treat others respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate. 
• Participate in Johnston Community College Committee assignments. 
• Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Additional Information:

Language Skills    

• Ability to interact and respond to questions from a diverse population of colleagues, staff, students, administrators, and others in a courteous, respectful, and professional manner. 
• Excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient.  
• Ability to read and interpret documents such as procedure manuals and operating instructions. 

                                                            
Reasoning Ability

• Ability to problem-solve, multitask, organize, prioritize, and maintain excellent customer service while remaining flexible. 
• Ability to maintain order and composure in stressful conditions and professionally diffuse potentially escalating situations.
• Ability to listen to issues, synthesize information, and reach sound conclusions. 

            
Computer Skills 
To perform this job successfully, an individual should be proficient in Microsoft Word and Excel, internet resource navigation, and other software as deemed necessary.                                           
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear. 
• The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus. 

 
Work Environment
The noise level in the work environment is usually quiet.