Data Utilization:  Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction:  Requires the ability to perform in a supervisory capacity over subordinate supervisors.

Equipment, Machinery, Tools, and Materials Utilization:  Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude:  Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude:  Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning:  Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning:  Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

Physical Ability:  Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Dexterity:  Requires the ability to perform simple movements requiring moderate coordination, such as those required to operate office equipment or computer equipment.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

PERFORMANCE INDICATORS

The work performance of non-supervisory personnel of Pitt Community College is routinely evaluated according to the performance criteria outlined herein:

Knowledge of Job: Has considerable knowledge of the methods, policies, and procedures of Pitt Community College, the Division, and departmental practices as they pertain to the performance of duties relating to the position. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs, policies, etc., as they pertain to departmental operations and activities. Has comprehensive knowledge of the terminology, principles, and methods utilized within the department. Has extensive knowledge of the program/course subject matter, including techniques, practices, and procedures associated with assigned courses, and has the ability to effectively instruct students in such courses. Has considerable knowledge of methods associated with coordination of academic programs, including development of objectives and schedules, recruitment of instructors and students, coordination of equipment/supplies, evaluation of program effectiveness, and supervision of employee activities. Has extensive knowledge and skills associated with teaching methods and procedures as they related to departmental goals, and has the ability to apply principles of influence systems in such teaching. Has the ability to utilize abstract thinking in planning courses and curriculum. Has excellent human relations skills and is able to effectively advise students and resolve student problems. Is able to effectively communicate and interact with supervisors, students, faculty, the general public, and all other groups involved in the activities of the department. Has the ability to understand the educational and psychological aspects of the position. Has good organizational and management skills. Is able to use independent judgment and work with little direct supervision as situations warrant. Is able to work under stressful conditions involving heavy workloads, short deadlines, difficult students, large volumes of paperwork, or other situations. Has knowledge of general office operations, functions, and procedures as they relate to the position. Has the ability to operate computers and software programs, office equipment, or other equipment typically utilized by the position. Has the ability to compile, organize, prepare, and maintain assorted records, reports, and information. Is able to read, understand, and interpret reports and materials related to the assigned program and other college activities. Is able to read, understand, and complete written requests and work assignments in a timely fashion. Is able to estimate time, materials, and supplies required to complete routine activities. Has the mathematical ability to handle required calculations.

Quality of Work: Maintains high standards of accuracy in exercis­ing duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and inter­acts with all departments/divisions, co‑workers, students, faculty, and the general public.

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."

Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, established policy, standards, and prescribed procedures. Accepts accountability for meeting as­signed responsibilities in the technical, human, and conceptual areas.

Attendance: Attends work regularly and adheres to established policies and procedures regarding absences and tardiness. Provides ade­quate notice to higher management with respect to vacation time and time‑off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self‑reli­ant, and self‑starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibili­ty. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alter­native solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and proce­dures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations, and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or conse­quences are justified, i.e., poor communications, variance with established policy or procedures, etc. Offers suggestions and recom­mendations to encourage and improve cooperation between all staff persons and departments.

Relationships with Others: Shares knowledge with supervisors and staff for mutual and college benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships with department employ­ees, students, faculty, managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the college and project a positive image. Tactfully and effectively handles requests, suggestions, and complaints from other departments and persons in order to maintain good will. Interacts effectively with fellow employees, supervisor, students, faculty, professionals, and the general public. Promotes a positive image of the College, and interacts effectively with higher management, professionals, and the public.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time‑management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meet­ings, planning sessions, and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines and events.

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the college and various regulatory agen­cies. Sees that the standards are not violated. Maintains a clean and orderly workplace.

Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the college. Within the constraints of established policy, formulates the appropriate strategy and tactics for achieving departmental and college objectives. Organizes, arranges and allocates manpow­er, financial, and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and college.

Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all college and department matters affecting them and/or of concern to them.

Staffing: Works with other college officials and management to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and the college. Personally directs the development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.