Full-time Program Coordinator, 911 Communications and Operations Program (9-Month Position) REVISED

Full-time Program Coordinator, 911 Communications and Operations Program (9-Month Position) REVISED


Richmond Community College
1042 West Hamlet Avenue
Hamlet, NC 28345
Phone: 910-410-1700

Job Location

Hamlet, NC


Depends on Qualifications


Full Benefits

Job Category

  • Instructional (Faculty)

Application Period

Opens: Thursday, March 2, 2023
Closes: Monday, April 17, 2023

Target Start Date

Monday, May 1, 2023

Expected Work Hours

Monday - Thursday 8:00 am - 5:00 pm; Friday 8:00 am - 2:30 pm

Reports to

Dean of Business Technologies and Public Service

Employment Type


Minimum Qualifications

Minimum Education and Experience:
1. Associate's Degree.
2. Minimum of 3 years as a manager within a North Carolina 911 Primary PSAP.
3. Demonstrated knowledge of a PSAP and appropriate equipment.

Preferred Qualifications

Preferred Education and Experience:
1. Minimum of 5 years as a manager within a North Carolina 911 Center.
2. Certified as an Emergency Number Professional (ENP) with the National Emergency Number Association (NENA) and/or certified as a Registered Public Safety Leader (RPL) with the Association of Public Safety Communications Officials (APCO).
3. Demonstrated classroom management and experience with adult education training.

Position Description

Program Coordinator is responsible to their appropriate Dean and Vice President for Instruction/Chief Academic Officer and works in concert with instructors in the program to provide effective instructional programs within that department. Program Coordinators will receive a course load reduction to do administrative duties related to the program.  This is a 9-month faculty position that will require a presence on campus.

In addition to the duties assigned to an instructor, the Program Coordinator’s responsibilities and duties include:
1. Participates in administrative decision making within the total curriculum program, including annual reviews. Makes certain that NCCCS and other applicable agency standards are met.
2. Assists in the establishment or revision of academic policy.
3. Plans, compiles, edits, and maintains annual departmental/program learning outcomes for review in the College’s strategic planning and evaluation process.
4. Oversees department/program equipment and supply purchases and budgets and recommends expenditures to the Vice President for Instruction/Chief Academic Officer.
5. Coordinates the development of the semester schedule in collaboration with the Registrar’s office, appropriate Dean, and the Vice President for Instruction/Chief Academic Officer.
6. Completes other duties as required to meet academic, Richmond Community College, and NCCCS requirements.
7. If governed by outside agencies, department chairs/program coordinators will ensure the department’s programs meet that agency’s requirements.
8. Coordinates program text selection, working closely with the Bookstore Manager on textbook orders and purchases, instructor ancillaries, and student ancillaries on an ongoing basis.
9. Oversees the program budget, monitoring equipment needs, making recommendations for equipment and supply purchases, and equipment maintenance to the appropriate Dean.
10. Coordinates communication and scheduling meetings (twice a year minimum) with program advisory committee members.

Position Title: Instructor
An Instructor, under the authority and direction of the Vice President for Instruction/Chief Academic Officer and in cooperation with the Program Coordinator and Dean, is responsible for providing effective instruction in the assigned curriculum area.
Duties and responsibilities of an Instructor are as follows:
1. Teaches students effectively to meet student learning outcomes.
2. Holds class sessions as scheduled to meet student learning outcomes.
3. Maintains office hours as required by college policy.
4. Makes course syllabi and Instructor Course Requirements available to students no later than the first class session or the first date of the course session for Distance Learning courses. Rubrics used to evaluate specific assignments should also be made available to students.
5. Provides clearly organized and understandable instruction.
6. Provides adequate and timely feedback and evaluation of assignments.
7. Maintains a positive attitude in interactions with students and shows a genuine concern for student learning.
8. Fulfills obligations in student recruiting, advising, orientation, and registration.
9. Assists in the continual evaluation and enhancement of curricula through the planning process and departmental meetings.
10. Provides the Vice President for Instruction or his/her designee with updated Instructor’s Course Requirements that reflect expected student learning outcomes.
11. Submits accurate and complete records and reports in a timely manner in order to provide assessment data for institutional improvement.
12. Attends and participates in faculty, advisory, and assigned committee meetings designated to improve curriculum programs.
13. Participates in professional development, including back-to-industry, conference, and workshop activities that lead to professional and institutional advancement.
14. Accepts other duties as assigned.

How to Apply

Application Process: To apply for a vacant position, complete the Richmond Community College application and submit it with photocopies or unofficial copies of your College transcripts. For positions where a high school diploma or equivalent is the highest required degree, then proof of high school/equivalency is required. Application and review process can be found on the RichmondCC website. No action will be taken on submission of a resume or letter of interest only. Incomplete files will not be considered. Successful applicant must pass a complete background check.
APPLICATIONS MAY BE FILED ONLINE AT: http://www.richmondcc.edu

Job Post Contact

Human Resources Director

Richmond Community College

P O Box 1189

Hamlet NC 28379


P (910) 410-1804

F (910) 582-7028