Grants, Scholarships & Client Services Manager

Grants, Scholarships & Client Services Manager


Forsyth Technical Community College
2100 Silas Creek Parkway
Winston-Salem, NC 27103
Phone: 336-723-0371


Commensurate with experience



Job Category

  • Professional

Application Period

Opens: Tuesday, July 7, 2020
Closes: Tuesday, July 21, 2020

Target Start Date

Monday, August 3, 2020

Expected Work Hours


Employment Type


Minimum Qualifications

• Bachelor’s degree Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC.
• Minimum of two years direct experience.
• Able to work diplomatically and provide excellent customer service with the general public, employees and students.

Preferred Qualifications

• Bachelor’s degree or higher in accounting or other business-related field.

Position Description

• Serves as subject matter expert and operational resource for the area of assigned duties and responsibilities.
• Posts grant and scholarship offers and monitors student eligibility and compliance with federal, state, college, donor, and other agency guidelines.
• Serves as liaison with federal, state, college, donor, and other agencies. Notifies students of available opportunities and application procedures.
• Reviews student appeals (SAP, special circumstances, dep. overrides, Selective Service, PJs, UEH, etc.) and requests for additional funds or loan adjustments.
• Reviews NSLDS FAH & TSM information to ensure student is not over-awarded due to Pell LEU, SULA, annual limits, aggregate limits. Insures V4 & V5 verification results are reported to ED.
• Reviews third party billing and other EFA to ensure that students are not over-awarded.
• Runs annual and end of term Satisfactory Academic Progress statuses. Review Approaching and Exceeding Max Timeframe statuses and recalculate when necessary. Review Terminated statuses for accuracy.
• Determines and verifies student or parent eligibility, enrollment status and offer amounts.
• Attends meetings and represent the Office at College and community functions as needed.
• Analyzes and evaluates financial viability of students and families, provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
• Maintains a working knowledge of federal and state regulations, and other offices of the College, as they pertain to financial aid for students.
• Supervises, mentors, and trains assigned staff.
• Participates in workshops and conferences relating to all financial aid programs available at the College in order to prohibit institutional liabilities
• Performs miscellaneous job-related duties as assigned.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Demonstrated ability in the use of personal computer for statistical reports and bookkeeping/accounting functions.
• Must be able to work under stress and handle unusual situations calmly and professionally.
• Excellent working relationship with students, and staff in other Forsyth Tech departments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will need to regularly operate and use computers, phones and other electronic equipment.
• The employee will frequently communicate with other employees and students and must be able to exchange accurate information in these situations.
• The employee may need to move around their office and / or campus to attend meetings / classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The employee may remain in a stationary position for up to 75% of their shift.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.


How to Apply

Interested candidates please apply online at the Forsyth Tech candidate portal at:



Job Post Contact

Forsyth Technical Community College
Main Campus - Allman Building
2100 Silas Creek Parkway
Winston-Salem, NC  27103
Phone: 336-734-7302
Fax: 336-761-2309