DEFINITION:

The Health and Human Services Academic Success Navigator works closely with the Program Directors, Student Services, and the Dean of Health and Human Services to coordinate efforts toward student retention and success in the Health and Human Services programs.

***This is a Time Limited, Temporary Full Time Grant Funded Position. Position ends December 2026 with potential to be extended***

SUPERVISION RECEIVED AND EXERCISED: 

• Receives general supervision from the Dean of Health and Human Services

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Provide primary intervention to health science and nursing students encountering academic difficulty
• Work with team members to assess and improve student retention by developing programs that enhance student success and persistence
• Improve graduation rates in Health and Human Services programs
• Communicate and collaborate with program directors, faculty, areas within the Health and Human Services and beyond to coordinate student success efforts and ensure desired outcomes are met
• Identify areas of advising concerns and barriers that impact student success and persistence and propose solutions for resolving issues/removing barriers
• Engage in advising and coaching follow-up activities to encourage student persistence and completion 
• Participate at program orientations
• Assist health science and nursing students who may need testing and other accommodations by serving as a liaison with Student Accessibility Services
• Provide health and human service students with information about campus/community resources and college success strategies; maintain and update a log of resources
• Provide an intervention strategy to students who consider leaving the college
• Participate in college committees and task forces related to academic advising, web-registration, etc. and work closely with faculty and academic affairs to develop student-centered processes
• Assist with the development of goals, objectives, and learning outcomes for the division of Health and Human Services in support of the college’s strategic plan
• Serve as liaison with other colleges and represent the college in various contexts on matters related to retention and achievement 
• Oversee the SEEDS Scholars program at CFCC in collaboration with University of North Carolina – Wilmington College of Health and Human Services (UNCW CHHS), University of North Carolina School of Medicine (UNC SOM), and Southeastern Area Health Education Center (SEAHEC)

Other Important Functions:

• Develop and distribute reports of enrollment, year-over-year retention, progress toward degree completion, and graduation distribution and maintain historical reports for trend analysis and benchmarking
• Develop and implement retention programs, initiatives, and targeted communications to improve student enrollment and retention outcomes
• Collaborate with other team members of the Health Sciences Enrollment Center for student success
• Perform other related duties and responsibilities as required and assigned.

Qualifications

QUALIFICATIONS

Knowledge of:

• Student enrollment management and student services; emphasis on Student Success 
• Broad Understanding of the majors and degrees within the Health and Human Services Division
• Databases and spreadsheets

Ability to:

• Demonstrate time management and priority setting skills
• Demonstrate a high commitment to quality
• Possess flexibility to work in a fast-paces, dynamic environment
• Seek to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrate a high level of accuracy
• Commitment to working with people of diverse backgrounds
• Demonstrate successful interpersonal skills, judgment, and confidentiality
• Work independently in the absence of supervision
• Understand and follow oral and written instructions
• Interpret and apply College goals, objectives, policies, procedures, rules, and regulations
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain professional, cooperative-working relationships with those contacted in the course of work
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  • Standing or sitting for extended periods of time
  • Operating assigned equipment
  • Handling varied tasks simultaneously 
  • Bending, stooping, climbing or lifting up to 50 pounds or more based on human transfers
  • Instructing and engaging in safe human transfers during teaching experiences with students
• Maintain mental capacity, which allow the capability of:
  • Making sound decisions
  • Responding to questions
  • Demonstrating intellectual capabilities
     

EXPERIENCE AND TRAINING GUIDELINES:
 

Required Minimum Education/Training:

• Bachelor’s degree from a regionally accredited institution related to student services, health education, higher education or related field
   

Required Minimum Experience:

• One year experience working with students in a college or university setting in a Student Services capacity related to student advising, counseling, or a student support role.
   

Preferred Education and Experience:

• Experience working with students enrolled in Health and Human Services Programs
• Three years in enrollment management, student services, higher education, or related field

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.