Help Desk Manager

Help Desk Manager

Employer

Coastal Carolina Community College
444 Western Boulevard
Jacksonville, NC 28546
Phone: 910-455-1221

Salary/Grade

Based on education and experience

Benefits

Full-time benefits

Job Category

  • Professional

Application Period

Opens: Wednesday, May 22, 2019
Closes: Friday, June 21, 2019

Target Start Date

Monday, July 15, 2019

Expected Work Hours

M-F, 7:30am - 4:30pm with occasional evenings and/or weekends

Employment Type

Full-time

Minimum Qualifications

See job description.

Preferred Qualifications

See job description.

Position Description

Responsible for managing full-time Data Services Technicians, part-time Help Desk personnel, and part-time lab monitors; overseeing the departmental responsibilities of managing desktops, laptops, printers, and classroom media needs; managing the Service Desk tracking software; and providing management with key performance indicator reports. Must be able to evaluate and make changes to improve efficiencies and be able to plan and manage an annual budget for area.  Responsible for hiring, training and supervising all part-time Help Desk employees and lab monitors; managing the activities of Data Service Technicians, maintaining computer and printer inventory management; overseeing and further developing the service desk application; and reporting services provided on a monthly basis.  Associates degree or higher in a computer related field and supervisory experience, required.  Must pass background check to obtain contractor ID for Camp Lejeune and New River Air Station within thirty (30) days, and certify as a Lenovo warranty technician within six (6) months of employment.  Bachelor’s degree, 2 years management experience, A+ certification, Security+ certification, and ITIL certification, preferred.  Hours:  Monday through Friday, 7:30 a.m. – 4:30 p.m. with occasional evenings and/or weekends.

Salary:  Based on education and experience.

Start Date:  July 15, 2019.

Closing Date:  June 21, 2019, or open until filled.

How to Apply

**If you have difficulty completing the application and require technical assistance, please contact the College’s Help Desk at (910) 938-6123. The Help Desk is open Monday – Friday, 7:00 am – 5:00 pm.**

There are two ways to submit a Coastal Carolina Community College application.

  1. Complete the online application package and submit by email.
    PLEASE NOTE THAT YOU SHOULD RECEIVE AN AUTO-REPLY TO ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.  If you do not receive an acknowledgement, please contact our office at 910-938-6777 or by email at personnel@coastalcarolina.edu to confirm your application materials have been received and processed.
  2. Complete the application package and deliver, mail, or fax to:
    Personnel Office
    Coastal Carolina Community College
    444 Western Boulevard
    Jacksonville, NC 28546
    personnel@coastalcarolina.edu
    Fax: 910-455-7027

Resumes are NOT accepted in lieu of an application. Transcripts or other official documentation supporting satisfaction of minimum educational requirement(s) are required. Unofficial transcripts will be accepted for application purposes and may be submitted under separate cover if application is submitted electronically. The successful candidate must provide official transcripts at his or her own expense within thirty (30) calendar days of being notified of selection.

Note: You may send transcripts under separate cover if you email your application. If you have questions, please call (910) 938-6214.

Job Post Contact

Cindy Burkhart